Customer Success Associate - Working Student in Freiburg bei realworld one GmbH & Co KG

Customer Success Associate - Working Student (m/f/d) in Freiburg bei realworld one GmbH & Co KG

realworld one GmbH & Co KG

realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) software solutions, focusing on the life sciences, analytical, diagnostics and medical, pharmaceutical, chemical and processing industries.

realworld one’s customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, Leica Microsystems, and Tecan among many others.

With its comprehensive scientific and industry expertise, realworld one has developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.

At present, the company employs around 250 people at its headquarters in Freiburg (Germany) and at other locations in Berlin (Germany), San Diego (USA), Austin (USA), Bangalore (India), and Guangzhou (China).

In order to expand our team in Freiburg (Germany), we are now looking for a talented

Customer Success Associate - Working Student (m/f/d)

Your responsibilities:

Work closely with the Customer Success Management team to support team requirements, business objectives and other tasks as needed
Assist in documentation as well as in writing and creating story lines for large customer projects (eg. Lonza, Zeiss, Agilent, Beckman Coulter)
Analyze the functions of equipment and their environments, then share your research with our internal teams to create them in VR
Participate in customer meetings and assist in documenting project updates (e.g. project requirements, goals, status summaries)
Support in driving customer projects to completion, in close coordination with the Lead CSM and internal stakeholders
Contribute your own creative ideas, develop new processes, and improve existing processes

Your profile:

Minimum of three completed semesters in a life science, engineering, or technology degree programme (ideally already holding a bachelor’s degree)
Self motivated, hands-on, with exceptional attention to detail
Great at organizing tasks and delivering high quality results on schedule
Passionate about innovative technologies including VR/AR products
Spoken and written English are required, additional German knowledge would be preferred
Experience with Jira and Confluence tools are a plus

What we offer you:

An opportunity to work for a market-leading, hypergrowth tech company with a broad international customer base that is using VR and AR to transform the way they work, learn and research
The experience of creating and implementing highly-valuable and innovative technology, while contributing to the long-term growth of a successful tech company
Profit from an open and modern work environment with flexible working hours
Be a part of a diverse international team with highly-qualified and dedicated colleagues representing over 30 nationalities
Learn and grow with your colleagues and get the opportunity to take responsibility for your own tasks even as a student
Receive additional benefits such as team events, company lunches, office snacks, gourmet coffee and a modern office located in the newly built Green City Tower complex in the heart of Freiburg

Do you want to help revolutionize the virtual world and join one of the most ambitious tech companies in Germany?

If this sounds like the right fit for you, apply now!

We look forward to hearing from you soon.