Customer Service Agent (NL) – Dutch Market (full-time) in Köln bei Fritz Berger GmbH

As soon as possible

Berger, Germany's leading camping & outdoor outfitter, is expanding in Europe. With over 90 shops in Germany, Austria, France and the Netherlands and a strong online shop, we are
expanding in Europe. To this end, we have set up an office in the heart of Cologne to manage our international expansion from there. Join a team with already 5 existing international webshops (FR, NL, IT, ES, UK) and with the opportunities of a leading multichannel retailer.

For our new office in Cologne we are looking for a

Customer Service Agent (NL) (m/f/d) – Dutch Market (full-time)

Your new job

• Handling customer enquiries, mainly via email
• Responding to customer reviews on reputation management platforms
• Assisting with ordering problems and ensuring customer satisfaction
• Help design customer service processes
• Supporting for other country teams on related tasks
• Liaise between our headquarters and our customers

Your profile

• Strong customer focus, initial or extended customer service experience desirable
• Knowledge of foreign languages: Dutch (additional advantage: English)
• Good knowledge of German or English for team communication is required
• You are able to work independently and in a structured manner and to keep track of multiple to-do's
• You have good self-organisation skills and can work in a team
• You have a healthy dose of pragmatism, a strong hands-on mentality and like to develop topics independently
• Ideally, you are interested in the camping and leisure industry

This is what you can look forward to

• Varied tasks and great growth potential over the next years
• An exciting field of activity in the camping and outdoor industry
• A modern working environment in the centre of Cologne
• Free drinks and fruit at the workplace
• 29 days holiday per calendar year
• Generous discounts on the entire Berger portfolio
• Flexible working hours, agile working methods, modern tools and processes
• A very good, diverse and collegial working environment with international colleagues
• A secure job in an established company with a casual environment or "DU culture" at all hierarchical levels, short decision-making processes and high dynamics