AVP - Customer Engagement in Bayern bei Tracxn Technologies

AVP - Customer Engagement is a leadership role involving building and managing a team of key account managers. You will have to develop a thorough understanding of Tracxn's SaaS product and offerings, understand customer use cases and drive customer engagement. You will be responsible for streamlining processes for the entire customer lifecycle from onboarding to churn. Customer interaction will be primarily driven by your team. You will be expected to provide guidance to the team and engage with customers during escalations..

Key Responsibilities

• Oversee Customer Engagement functions including customer onboarding, resolving customer