Customer Service Representative bei Amerikanische Botschaft Berlin

Amerikanische Botschaft Berlin

Hiring Path:

Open to the public

Who May Apply/Clarification From the Agency:

For USEFM - FP is 07. Actual FP salary determined by Washington D.C.

All Interested Applicants / All Sources

Security Clearance Required:

Public Trust - Background Investigation

Appointment Type

Permanent

Appointment Type Details:

Indefinite subject to successful completion of probationary period

Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

The work schedule for this position is:

Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:

Relocation Expenses Reimbursed:

Travel Required:

Not Required

Duties

This is one of four positions in Management Assistance Center (MAC), our "one-stop shop" for management support services to customers. The MAC supports Locally Employed (LE) staff and US Direct Hires (USDH) and their families assigned to the US Embassy in Berlin as well as those assigned to the consulates in Hamburg and Leipzig.

Incumbent assists incoming USDH employees with pre-arrival communication and appointment scheduling, coordination with the make ready team to assure constant readiness of the residence, welcoming the new families at the residence and providing residence familiarization tour. They assist with administrative tasks such as developing biometric pictures, filling out forms for opening and closing bank accounts, different local services, obtaining a local driver’s license and providing the MAC check-in briefing. Incumbent provides information regarding importing pets, vehicles, tracking shipment of household goods and liaison with the General Services Office (GSO) section. Incumbent establishes work relationships with local businesses that are used by the embassy community to improve the process for ordering and canceling services.

Qualifications and Evaluations

Requirements:

EXPERIENCE: please address this factor in your ERA application under major duties and responsibilities.

Two years’ experience in a customer-focused work environment, with emphasis on written and oral communication.

Education Requirements:

Completion of secondary school (German: school leaving certificate, America: American High School Diploma or GED) is required.

Evaluations:

LANGUAGE: please address both language requirements in your ERA application.

Position requires fluent language skills in English (speaking/reading/writing).

Position requires good working knowledge language skills in German (speaking/reading/writing).

This may be tested.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits URL:

Review our Benefits

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Germany may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources (HR) Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with