Chapter Lead Customer Engagement in Mülheim an der Ruhr bei ALDI SÜD

Your Job

• Executing line management responsibilities for a chapter of 15 Subject Matter Experts and Quality Assurance Engineers
• Ensuring extension of competence/knowledge sharing within the chapter
• Setting standards concerning the knowledge area within the chapter
• Driving the definition, implementation and continuous improvement of standards (e.g. systems, processes and tools) to foster productivity
• Establishing communities of practice or similar approaches to foster collaboration
• Guaranteeing adherence to compliance requirements by using standards
• Ensuring suitable staffing within the product development organisation
• Driving the hiring and promotion of chapter members (internal/external) in collaboration with the direct leader
• Acting as a servant leader
• Managing the chapter budget (e.g. organising new equipment, training expenses, events) in collaboration with the Subject Matter Experts and the Cluster Lead
• Acting as a change agent by driving transformation (into a scaled product organisation) on a chapter level

Your Profile

• 5+ years of leadership experience, preferably in an agile set-up
• Experience with applying agile frameworks in a scaled environment and/or certified in a scaled agile framework
• Excellent understanding of leadership principles for agile teams
• Willingness to enable personal development of chapter members
• Mentoring/coaching skills
• Excellent networking skills
• Experience in collaboration with vendors and external resources
• 3+ years of experience in an international work environment
• Excellent presentation and communication skills, listening skills and empathy
• Business-fluent German skills
• Very good English language skills (C1 – C2 level)

• Leadership experience in technical teams
• Basic technical understanding of the roles in the team