City Operations Manager (Berlin) in Berlin bei BEAT81

ABOUT BEAT81

BEAT81 is Europe's fastest-growing fitness tech startup, revolutionizing how people get fit. We are on a mission to bring fitness and happiness to everyone's life. Unlike traditional brick-and-mortar businesses, we are pioneering a vertically integrated future-of-work marketplace for the best fitness instructors to deliver the most personalized and fun group fitness experience ever.

Founded in 2017 and financially backed by notable investors such as Atlantic Labs and EQT Ventures, we are not only profitable, we’re also thriving and on a fast-track growth trajectory. With over 70 employees and over 400 coaches we are on the mission to make BEAT81 the global leader in fitness and wellbeing.

ABOUT THE ROLE

In the next 12 months BEAT81 will double its operations in Berlin and you as our new "City Operations Manager" will be a key player to achieve this ambitious plan and to ensure that the foundation of our organizations, our workout locations, operate efficiently and smoothly and offer a 5 star experience for our customers and coaches at all times.

You will take full ownership for our location operations in Berlin, including managing a team of four operations associates and handyman, managing daily location operations and maintaining the highest standards at our studios. You will directly report to the City Lead and together with your team you will be responsible for managing and developing our 15+, soon to be 20+ indoor locations.

Are you passionate about fitness and excited about working in a dynamic and steadily growing startup environment? This is an exciting opportunity to join our team in Munich as the City Operations Manager (all genders).

If you are looking for a steep learning curve and a lot of responsibility from day one - this is your job!

YOUR RESPONSIBILITIES

• Manage & operate our 15 (soon to be 20) indoor fitness studios together with your team of operations associates & handyman and provide a 5 star experience for our 100+ coaches and 10 000+ weekly customers at all times
• Maintain our locations at the highest standard by regularly conducting location audits, planning initiatives for an improved location experience and coordinating external service providers
• Monitor and respond to location feedback, promptly addressing any issues or concerns by either resolving them directly or delegating tasks to the appropriate personnel (e.g., studio managers or handymen)
• Collaborate with our Expansion Team and support the launch of new locations
• Keep the communication flowing by keeping all stakeholders (internal and external) informed about important updates and changes

ABOUT YOU

• Experience in operations management or a related field, preferably in a startup environment with offline operations, or health & fitness industry.
• Demonstrated ability to multitask and stay organised while multitasking in a fast-paced setting
• Excellent communication skills in German & English, both verbal and written
• Proven track record of effective stakeholder management and community engagement
• Strong problem-solving skills with a proactive approach to identifying and resolving operational challenges
• The role is based in Berlin

WHAT MAKES YOU STAND OUT

• Passion for sports and an interest in health & fitness is highly desirable.

• Ability to work autonomously and take initiative to ensure tasks are completed efficiently.

• A collaborative and team-oriented mindset, promoting a positive work culture.

OUR OFFER:

• WALK THE TALK: Unlimited BEAT81 workouts for you and one family member/friend: we guarantee that you will get fit working here :)

• YOUR DEVICE: Everyone has their own preferences when it comes to technology - whether it’s Mac or Windows - you choose your laptop. Additionally, we provide Bose noise-canceling headphones.

• WORKPLACE: We have a beautiful office in the heart of Berlin (Weinmeisterstraße) with free drinks, healthy snacks and fruits.

• FLEXIBLE WORKING HOURS: Early bird or late riser? Shape your workday to align with your personal commitments and preferences in coordination with your team and the business needs.

• TEAM RITUALS: Shared experiences build a strong team culture. That’s why we have our usuals such as regular all hands meetings, Aperol Thursdays and joint workouts - there is something for everyone.

• TEAM EVENTS: Our summer and Christmas parties have become as legendary as our annual off-sites and the perfect occasion to spend quality time with team members.

• ANYTHING MISSING? We