Customer Care Specialist in München bei Yokoy

Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiring!

After closing our $80M Series B funding in 2022 and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and become the number 1 all-in-one spend management suite for midsize and enterprise companies. Join us as our new Customer Care Specialist and help us achieve our goals! \uD83D\uDE80�

We are looking for a confident individual to join our Customer Success team and support our daily business as a Customer Care Specialist. In this role, you will be in daily contact with our customers to resolve their operational issues, answer their questions, or any other concerns. You are responsible for the correct administration of application problems, the creation of support tickets and the communication with the end user. Furthermore, you are also in contact with our other internal teams to investigate issues and provide feedback. Within this role, you will be in the center of our customer success processes and directly influence our customer satisfaction.

\uD83E\uDDD1\uD83C\uDFFD‍\uD83D\uDCBB What you'll do:

• Ownership of incoming requests from customers, including the creation of tickets for the internal organization
• Ownership for tracking-to-resolution of recorded incidents or bugs
• Answering and handling customer inquiries for our customers in Germany, Switzerland, and the rest of Europe
• Internally, you’re the first point of contact for knowledge on the operational use of our software

• ️ What you’ll need:

• You finished your studies or your apprenticeship or has some work experience of at least one year in an operational area (ideally Finance, Support, Customer Care)
• Background in finance and or accounting is a strong plus
• Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus
• Ability to handle a variety of tasks at a high frequency
• Structured and detail oriented approach to work
• Fluency in English and German, additional languages are a plus

\uD83D\uDE80 What you’ll get:

• Resources and trust: you own your work and shape things from day one.
• Flat hierarchies: opportunity to work closely with the founders and the leadership team.
• Fast-paced environment: quickly measure and learn about the impact of your work.
• Flexibility: everyone has their own highly productive times - we look at the output and not at what time it was produced.
• Hybrid setup: we enjoy in-person sessions, but we have also learned (thank you Covid) how to be efficient with remote working.
• Competitive scale-up package with the possibility to partake in the upside.
• Work anywhere: we offer up to 6 weeks remote work within the EU.