Customer Innovation Manager/Specialist ) in Kreis Neuss bei Johnson & Johnson

Customer Innovation Manager/ Specialist (m/f/d)

in full time or part time (80%)

Location: Neuss, Germany - Düsseldorf and Cologne

We are Janssen

We are part of the Johnson & Johnson family of companies, the largest healthcare company in the world. We fight against most severe diseases. And we will continue to do so until they are only found where they belong: In history books.

At Janssen, we are all working together for this ambitious goal. We find new ways to develop therapies and develop innovative ideas to make them available to all people who need them. An exciting task, which we pursue with passion together as a team. At Janssen, open dialogue and mutual respect are more important than hierarchies. We have already achieved a lot for patients, which has been unimaginable in the past. And we want to achieve much more. That's why we need you in the Transformation & Innovation Excellence team at our campus in Neuss, right between Cologne and Düsseldorf.

This role is member of the Transformation & Innovation Excellence team which is part of CEEBT. The CEEBT department drives customer engagement excellence and thus enables the business in continuously improving how we as a company engage with our customers and transforms the business by challenging the status quo, defining the right focus and accelerating the evolvement of the way we do business to gain competitive advantage.

Do you share the same passion? If this is the case, we want to get to know you! We are looking forward to your application.

Your tasks & responsibilities

The Customer Innovation Manager is responsible for driving and guiding innovation jointly with the brand teams and other relevant stakeholder groups to address key business questions along the end-to-end patient journey. This encompasses both strategic conceptual work (e.g. identifying new ideas for customer/ patient needs, detailing out innovative ways of customer engagement) as well executing and implementing these ideas in close collaboration with all other Janssen functions. The Customer Innovation Manager has two main focus areas: 1) Transformation in customer engagement and 2) Transformation in AI/ digital solutions.

The Customer Innovation Manager contributes both innovation expertise and experience as well as a broad toolbox of methodologies to ideate and implement ideas.

Your responsibilities and tasks include:

• Responsible for driving and guiding innovation within brand teams and other relevant groups to address key business questions along the end-to-end patient journey
• Identification, conceptualization, piloting and implementation of digital/ AI-based solutions jointly with cross-functional teams as well as with external stakeholders
• Defining and conducting innovative customer engagement formats e.g. co-creation formats
• Further strengthening and building up the external partnership network and scouting innovative solutions/approaches/methodologies focusing on customer interactions, AI etc.
• Driving best practice sharing/ communication of innovative ideas both internally as well as bringing external ideas into discussions
• Close alignment with entire T&IE Team regarding transformation excellence, project planning, technology etc. to bundle and expand transformation and innovation excellence in the team

We are looking for strategic and innovative minds that are constantly dissatisfied with the current situation, want to leave things better than found them and therefore acting as "change agents". The ability to define strategy and bring it to implementation and execution is key. We value colleagues who show a high level of commitment and initiative. Share your ideas and visions with us! We are open and curious.