Global Customer Experience Manager in Tuttlingen bei KARL STORZ

Up to 100% remote work possible (if you are living outside of the Tuttlingen area but in CET)

Your Mission

• You drive the transformation of KARL STORZ into a customer-centric organization that delivers a superior Customer Experience
• Therefor you develop and execute a global “Voice of Customer” program to capture actionable insights across the entire Customer Experience Journey
• You build and manage the overarching Customer Experience Journey that depicts the ideal end-to-end customer experience across multiple touchpoints and customer lifecycles
• Providing recommendations and influencing relevant internal stakeholders to address gaps in the Customer Experience are also your tasks
• You identify and drive opportunities to innovate and enhance the Customer Experience by leveraging a global network of Customer Champions
• You create and maintain a knowledge base of validated Customer Personas & Customer Segments, updated Customer Experience Journeys, accessible by KARL STORZ employees
• The link from customer insights to KPIs to ensure performance is measured against critical customer moments

Your Talents

• Bachelor's degree in Business, Marketing, Psychology or relevant field, higher degree is a plus
• 5 to 7 years of relevant work experience
• Knowledge of the medical devices or health science industry a plus
• Experience in leading design thinking workshops
• Strong understanding of the B2B Customer Journey in a MedTech context and customer personas
• Excellent verbal, written and presentation skills, and able to simplify complex data to communicate effectively and influence peers, senior management and C-suite level
• English skills required, German skills are preferred