Customer Success Manager in Homeoffice bei LMS365

LMS365

Customer Success Manager – Maternity cover with the opportunity to work in a hybrid fashion or fully remote

Who are we?

We’re LMS365, the leading AI-powered learning platform integrated with Microsoft 365 and Teams. We recently acquired Weekly10, a dynamic performance and engagement management platform, to reimagine human success. Combining both platforms, we offer a game-changing solution to our customers by developing more engaged and successful employees.

Our goal is to put people in control of their own success — empowering them every day to be their best version. Truly focused. Truly motivated. Truly thriving.

And did we mention that we are proudly certified as a Great Place to Work?

What’s it like to work with LMS365?

In one word: fun. In a few more words: dynamic, collaborative, innovative, with a strong help of continuous learning and development.

At LMS365, we have a strong intercultural foundation for our global team, which requires thoughtful collaboration and intentional teamwork. We’re dedicated to creating and upholding an inclusive workplace where all employees feel valued and supported. Whatever success looks like to you, we support your every step. From learning to engagement and performance. On your time and on your terms. And though we believe in working hard, we also believe in having fun and enjoying ourselves while we empower learning across the world.

Intrigued to learn more? Check out more About us.

Tell me about the role.

We are seeking a dynamic individual to join our team for a 1-year maternity cover position. The Customer Success Manager is part of the Commercial Operations team and is responsible for supporting our customers. Our Customer Success Managers are a trusted advisor for clients, proactively and reactively managing our customers' ever-evolving LMS365 journey which includes onboarding, adoption, renewal, and potential expansion.

In this role, you will be tasked with understanding individual use cases and guiding customers in their journey with our learning, employee engagement and performance platform to make them successful in their solution and adoption of the platform. This position also requires close collaboration with our colleagues in Consultant, Subject Matter Expert, and Technical Support Engineer positions to ensure efficient platform adoption and accelerate business value in the European markets. Tasks will be both operational and project-oriented to continuously optimize the customer journey and minimize customer churn.

While initially structured as a temporary position, there is potential for extension based on performance and organizational needs.

A day in the life of a Customer Success Manager.

You begin your day by grabbing a cup of your preferred morning beverage and preparing for your 2 to 3 scheduled customer calls. These calls will happen through the Microsoft Teams platform, which means no travel days are required. On these calls, you help our customers onboard the system and guide them through the platform, answering any questions along the way.

In between calls, you check the Customer Relationship Management platform held in Dynamics 365 to proactively assess any customers who might require additional support to succeed in their usage of our platform. You might also use this time to follow up on subscription renewals coming up in the next few months.

After lunch, you have a meeting with a Business Manager to go over customer licenses that are reaching their user limit and brainstorm how you can work together to upsell the customer on a subscription with larger user allowances or one of our other subscriptions.

You end your day by sending follow-up emails via Microsoft Outlook to the customers you had calls with during the day, providing them with assistive materials and helpful resources.

Tell me about the benefits available.

We’d be happy to! As a team member at LMS365, you can enjoy:

The opportunity to work with a talented and passionate team that values innovation, creativity, and collaboration.
Flexible work environment with the option to work from home or the office.
Professional development opportunities and career growth within the company.
Fun company events and social activities to foster a positive work culture.
Opportunity to make a positive impact on the future of learning, engagement, and performance in the flow of work and contribute to the success of our customers.
Being a part of a global organization on an ambitious growth journey.