SCUF International Customer Care – German in Homeoffice bei Corsair

Position Summary, Responsibilities and Expectations:

• Act as a first point of contact for consumer inquiries via Zendesk CRM

• Possess engaging customer-centric skills and ability to communicate effectively with people at all levels of the organization.

• Maintain professional internal and external relationships that meet Corsair’s core values

• Aptitude and interest in constantly seeking ways to improve the customer experience

• Effectively communicate and execute Corsair’s Limited Warranty Policy.

• BA/BS preferred, or combination of education & work experience

• Language skills: Fluent in English and German. Bilingual a plus.

• Experience in a multichannel (phone, or email, CRM, live chat) Customer Service role preferred

• Exceptional written and verbal communication skills

• Ability to work under pressure and to deadlines, independently and as a team

• Ability to prioritize and demonstrate attention to detail and accuracy in order processing

• Enthusiastic and dependable

• Experience with Oracle EBS, SAP Hybris and Zendesk a plus

Founded in 1994, CORSAIR (NASDAQ:CRSR) is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans. CORSAIR has built a passionate base of loyal customers due to its gamer- and creator-centric design philosophy, commitment to high performance, and professional quality. The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries. CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, and ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops.