Telefonische Kundenbetreuer / Call Center Agent (d/m/w) Berlin Vollzeit/Teilzeit Deutsche Bank Service Agent B2B (f/m/d) Berlin Vollzeit AUTODOC Customer Sales and Service Agent Frankfurt am Main Vollzeit Air Canada
Airsiders GmbH
You are the first point of contact for our customers and provide advice on their requests regarding their bookings, complaints, and invoices. In doing so, your main task is to assist our business and customers on the phone and via email in using the online booking systems, to make flight bookings, offer our customers a full-service package and find a solution for any problems. You will give our customers the best service to increase customer satisfaction and loyalty. You keep calm and focused in a dynamic, fast-paced environment working towards targets. You enjoy working in an international
team, and you value exchanging ideas with your colleagues.
Communicate clearly and effectively with customers
Respond promptly and kindly to customer inquiries via phone and email.
Working in global distribution system Travelport Galileo
Communicating with third-party providers and consolidators to solve customers' inquiries related to air tickets
Monitoring daily bookings and payments in multiple reservation systems
Checking the accuracy of the content on our OTA website
Travelport Galileo certificate
Customer service and problem-solving skills
Strong command of the English language and excellent verbal and written communication skills
Familiarity with computers Must be highly organized with an ability to manage multiple tasks
Must have a computer, phone, and internet
Detail-oriented, excellent time-management and organisational skills
Ability to work independently and as a member of a team
Flexibility to work on weekends
Experience working as a Travel Agent
Working knowledge of the travel industry, policies, procedures, and processes
Shifts Day Shift: 8 am to 6 pm 2 times per week, including weekends Job Type: Part-time Pay: $14.00 per hour
Airsiders is a travel-tech company providing modern interlining and digital passenger experience solutions for airports and airlines.
Based in the capital of Germany and backed by BEUMER Group, We are a retravel-tech company offering a suite of software products for the travel industry to enable passengers to connect seamlessly between any airline at any airport. Packed with exciting features, Airsiders’ software and hardware solutions solve long-overdue passenger pain points, facilitating a new era of travel. Our team is a diverse group of like-minded individuals from 14 countries who have fun while working towards our goals. We enjoy cultural events, team outings, and celebrating our successes. We believe that learning never stops, and we help each other get better. You’ll get the autonomy, mentorship, and training you need to excel at your work.
Telefonische Kundenbetreuer / Call Center Agent (d/m/w) Berlin Vollzeit/Teilzeit Deutsche Bank Service Agent B2B (f/m/d) Berlin Vollzeit AUTODOC Customer Sales and Service Agent Frankfurt am Main Vollzeit Air Canada
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