Help Desk Support Specialist (GmbH / Non-TESA) in Grafenwöhr bei Envistacom

*This position is contingent upon contract award*

Job Title: Help Desk Support Specialist
Job Location: Wiesbaden & Sembach, Germany

Job Responsibilities:

• Provide basic Command, Control, Communications, Computers and Information Management (C4IM) Service Support.
• Support End-users with Microsoft Windows NIPRNET/SIPRNET desktops, laptops, printers & scanners.
• Process NIPRNET, SIPRNET & VPN account requests.
• Primary point of contact for processing VIP 119/trouble tickets assigned to the USAG Information Management Office (IMO) group by the Enterprise Service Desk or the Servicing Signal Battalion.
• Maintain NIPRNET and SIPRNET Microsoft Active Directory (AD) user and computer accounts by creating, modifying or updating properties or groups. Coordinate with the ETNOSC AD Team or the ESD, as necessary, to troubleshoot AD issues. Includes creating or update existing 119/trouble tickets.
• Enter daily work in an internal contractor ticketing system and ITSM.
• Install and configure Army NIPRNET/SIPRNET images on computers.
• Perform hardware/software additions, moves, and changes.
• Support VTC requirements as necessary (setup meetings, monitor, troubleshoot).
• Participate in mobility administration as needed by the organization (iPhones).
• Analyze system faults, troubleshoot, and run diagnostic tests on hardware to detect problems and establish and maintain records on repairs, downtime, changMes and updates.
• Provide weekly and monthly status reports documenting work performed.

Job Requirements:

• Secret Security Clearance
• Must be a U.S. Citizen
• Must have IAT II (Security+) and Computing Environment: Windows 10 Enterprise Administration per DoD Directive 8140 (DoDD 8570.1).
• 5 years of experience in System Administration with solid experience in Active Directory and Windows 10.
• Subject Matter Expert in System Administration

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• 401(k) Plan with Company Match
• Company-paid Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and vacation
• Employee Referral Program
• Employee Assistance Program
• Cell Phone Allowance
• Tuition Reimbursement (after one year)