Amazon Development Center Germany GmbH
The Customer Reviews team is looking for a Principal Product Manager, Technology to re-envision star ratings on Amazon. You’ll need to operate with a high level of autonomy, operate analytically, working backwards from data and customer insights to tackle this highly ambiguous and high impact area. You will partner and engage with senior leaders across multiple Senior VP organizations to define and drive the changes.
Key job responsibilities
1. Define the vision for star ratings to make it more helpful for customers working with research and design teams
2. Collaborate with partners across catalog, detail page, community risk to define how we share star ratings across similar products.
3. Define the science enhancements to improve review sharing across similar products
4. Improve the trust guardrails to build an abuse resistant CX for star ratings
5. Drive discussion across multiple Senior VP teams to align on highly debated topics
7. Identify and mitigate bottlenecks, provide escalation management, balance business needs versus technical constraints, and maximize business benefit while building the best customer experience
8. Partner with multiple engineering, data science, PR and marketing teams to build and deliver on the product roadmap.
About the team
The Customer Reviews team owns the reviews CX and technology solutions WW. We invest in LLM based solutions across the entire CX and launched Reviews Highlights.
We are open to hiring candidates to work out of one of the following locations:
Berlin, BE, DEU
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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