Technical Advisor English Support in Berlin bei Concentrix

Technical Consultant (m/f/d) English speaking Social Media Support

Start your new career today and profit from our benefits for you:

• We pay you a fixed salary of 2950€/mon. Gross*.
• Performance should pay off! Earn up to 725€ bonus on top every month!
• Your weekend belongs to you: No weekend and holiday work thanks to our classic office hours from Mon-Fri between 8.45h and 17.15h.
• Every month you get 40€ on your shopping card from us
• Fit for the job: thanks to our paid training you are perfectly prepared for the job
• It's an On-site position. You will work in our wonderful office at Friedrichshain-Kreuzberg, Berlin.

Due to our great growth, we are looking for Technical Supporter (m/f/d) with strong English language skills for our Sales department to help us create exceptional customer experiences for the largest social media platform in the world.

In our office in Berlin, 1950 employees in over 12 languages take care of communication via phone, chat or mail processing with our clients' customers.

Join our multilingual team and advise small and medium-sized companies on their accounts:

• As a technical supporter, you will contact customers via phone, chat and email after making an appointment
• You support customers with the integration of their website, their store or their account and provide assistance in solving technical challenges
• Thanks to your analytical approach, you identify content and performance potentials and advise the customer on the technical integration and improvement of processes
• You accompany your customers during the implementation of measures
• With diligence, you track the successes of the customers through constant monitoring

Your skills:

• You have completed an education in the technical field, already worked as a technical customer consultant (m/f/d) in an agency, in the help desk or as an employee in IT support?
• You have minimum 1 year experience in customer support.
• Previous experience with social media advertising, digital marketing and various tools such as Pixel, MS Office and electronic mail systems as well as API/SDK integration is welcome.
• Reliability, high customer orientation as well as analytical thinking characterize your daily work.
• Thanks to your circumspect nature and an qualitiy sales skill, customers are always perfectly advised.
• You have a very good and secure knowledge of English, written and spoken.

If you are looking for a new opportunity with an employer who really supports you, then apply by mail to joinusinberlin@concentrix.com or right here:

Quick Apply!

By the way, did you know?

You are not from Berlin, but you can imagine moving to our capital city?

We support our employees with a one-time relocation bonus of up to 1,500 € for relocations from abroad and up to 700 € within Germany (distance to Berlin minimum 100 km).

About us:

We are versatile - we have colleagues from a wide range of industries such as gastronomy, retail, logistics & transport, tourism, care, event management, cleaning and many more.

Whether you are a career changer with commercial, technical or no training, a full-time or part-time employee or a student - we have your career.

With 280,000 colleagues around the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world's largest and most recognizable companies. We are passionate about our diverse and passionate employees around the world. We welcome all of our different cultures, individualities and personalities because we know that all of our differences make us stronger together. Concentrix is an equal opportunity employer and treats applicants without regard to disability, race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, and other characteristics. We show our colleagues how important they are by supporting them with many benefits, including a culture of belonging, clear pathways for professional development, professional support, coaching and mentoring programs, performance-based pay, a global network of friends and colleagues for life, and much more! (Much more!)

#EMEACNX

#AGENTCNX

• The figure refers to a gross monthly income for a full-time job. If you would like more information on this, then you can find out more in your personal job interview.