AI Specialist for Customer Service eCommerce in München bei GLONETPARTNERS

Tasks:

• AI Chat Integration:
  • Design and implement AI-driven chatbots to handle customer inquiries and provide instant responses to frequently asked questions (FAQs).
  • Collaborate with cross-functional teams, including developers, customer service representatives, and data scientists, to ensure seamless integration and functionality.
• Natural Language Processing (NLP) Solutions:
  • Develop and fine-tune NLP models to understand and interpret customer queries accurately, enabling the chatbot to respond intelligently and contextually.
  • Continuously improve NLP algorithms by analyzing customer interactions and incorporating user feedback.
• Knowledge Base Enhancement:
• Utilize AI algorithms to optimize the company's knowledge base, making it more accessible and user-friendly for customers to find relevant information easily.
• Implement content recommendations and context-sensitive help to assist customers in finding accurate answers quickly.

• Order Status Updates:
  • Implement an AI-driven system to proactively notify customers about their order status and delivery updates, reducing the need for manual customer inquiries.
• Continuous Monitoring and Improvement:
  • Monitor the performance and effectiveness of AI-powered solutions regularly.
  • Identify areas for improvement and work on enhancing the accuracy and efficiency of AI systems over time.
• Customer Experience Optimization:
  • Analyze customer feedback and behavior data to identify pain points and areas of customer service that can be further improved using AI technology.
  • Suggest and implement new AI-driven features to enhance the overall customer experience.
• Collaboration and Training:
  • Collaborate with customer service teams to provide training on using AI tools effectively.
  • Share insights and best practices to ensure a smooth transition to AI-enhanced customer service processes.
• Stay up-to-date with the latest developments and trends in artificial intelligence, machine learning, and natural language processing, recommending new tools or technologies to improve customer service.

Your Profile:

• Bachelor's or Master's degree in Computer Science, Data Science, Artificial Intelligence, or a related field.
• Proven experience working with AI technologies, including chatbots, NLP, and machine learning algorithms.
• Familiarity with programming languages such as Python, Java, or R, and experience with AI frameworks like TensorFlow or PyTorch.
• Strong understanding of customer service processes and customer experience enhancement.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
• Creative problem-solving skills and a proactive approach to innovation.
• Prior experience in implementing AI solutions for customer service in an eCommerce or similar industry is a plus.

Start: asap, bis 100% Remote

Language: EN, DE helpful