Customer Service & Logistics Specialist in Berlin bei Phibro Animal Health Corporation

Phibro Animal Health Corporation

About Phibro Animal Health Corporation

Phibro Animal Health Corporationis a publicly traded organization with a rich history spanning nearly 100 years of service. The Company is a global manufacturer of medicated feed additives, feed ingredients, advanced nutrition solutions, vaccines and specialty chemicals for various industrial markets. Phibro’s revenues are in excess of $820 million, and are supported by over 1500 employees worldwide.

The Customer Service & Logistics Specialist is an integral part of our Sales & Marketing team based out of our Belgium - Wavre site.

Customer Service & Logistics Specialist

Phibro is hiring Customer Service & Logistics Specialist, for our office at Wavre, Belgium.

Reporting to Senior Director, EU Operations.

Please send resume in English.

JOB DESCRIPTION

With Phibro’s recent purchase of Zoetis’ MFA product line, and in addition to several new Phibro Medicated Feed Additive (MFA), Nutritional Feed Additive (NFA) and Veterinary Medicinal poultry product launches planned for coming year – Phibro is in the process of greatly expanding its team in Europe.

As part of this, we have an exciting new position for a Customer Service & Logistics Specialist based at our European Operations Centre in Wavre, Belgium. In this role, you will work closely with internal office and commercial teams, across multiple countries and cross functionally to ensure compliant & efficient on time service delivery in Supply Chain, Purchasing, Warehousing, Quality, Logistics, Freight and Customer Services. The goal will be to meet the business units’ priorities, while complying with product regulations and improving operational effectiveness and efficiency.

RESPONSIBILITIES

Order management

Receive, verify and process customer orders via various channels.

Ensure that all orders are correctly recorded in the company's order management system.

Coordinate with internal departments (planning, logistics, quality) to ensure product availability and order compliance.

Logistics coordinator

Plan and monitor the dispatch of orders in collaboration with the logistics department.

Inform customers of order status and any changes to delivery times.

Manage returns, exchanges and refunds in compliance with company policies.

Customer service

Act as the main point of contact for customers regarding their orders.

Respond promptly to customer inquiries and resolve order-related issues.

Maintain clear and professional communication with customers throughout the ordering process.

Order administration

Maintain up-to-date order files, including purchase orders, invoices, and shipping documents.

Produce regular reports on order status, processing times, and overall performance.

Participate in forecast meetings

EDUCATION

Minimum bachelor's degree in business, ideally in logistics/supply chain field.

EXPERIENCE

Minimum 5 years’ experience of logistics in B2B (Business to Business) product sales.

Logistics experience ideally in the Animal Health/Nutrition or Pharmaceutical sector.

Experience with logistics/planning systems e.g. JD Edwards.

Phibro is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Business Unit: Animal Health & Mineral Nutrition
Division: Animal Health & Nutrition
Department: Sales & Marketing
Location: Belgium - Wavre
Work Schedule: Monday - Friday (38 Hours)