Customer Experience Agent in Hamburg bei Maersk

Maersk

Ever wondered how the products you buy in your local supermarket are transported to Europe? Amazed by the speed at which your new sneakers are delivered to your home? Were you impressed by Maersk’s contribution to the distribution of millions of vaccines globally? You can now become a part of one of Time’s Top 100 Most Influential Companies, shaping the future of Transport and Logistics.

In Maersk, we put our people and our customers first! We develop partnerships by understanding our customer’s business, developing personalized supply chain solutions, and collaborating towards a carbon neutral future for transports and logistics. Join our Customer Experience team and start your own exciting journey in this fast-paced industry!

We offer

This is why you should join us…

We offer an exciting job opportunity in an internationally growing business environment characterized by high pace.

You will be working in a team of 8-12 motivated and engaged people with a diverse background who bring a smile to their customers every day.

We have flexible working hours and the possibility to work remotely a few days a week. Our offices are modern and located in the city-centers of Hamburg and Bremen. On top, we offer:

Diverse international career opportunities
Regular team events to encourage a tight-knit workplace
Open offices with coffee lounges promoting conversation and teamwork
A culture valuing and driving collaboration, personal development and open dialogues
An attractive compensation package including an annual bonus based on the company’s performance
Contribution to gym and home-office equipment
Daily fresh fruits and coffee in the office

Key responsibilities

Your typical tasks are the following…

Within shipping and logistics proactive communication and information flow towards our customers is the key in ensuring transparency end-to-end.

Proactively monitor all outgoing and incoming cargo for your customers, advising them on our e-solutions and service offers, answering customer requests via email, telephone, or chat
Finding out-of-the-box solutions that improve the supply chain of your customers
Take full ownership of the customer experience by managing the end-to-end shipment process, remaining current on changes in local & foreign rules, internal & external procedures and product developments and by maintain a solid understanding of the cargo you are transporting via road, rail or sea.
Act as the primary contact for customers and build strong relationships with them, understand their business, service needs and drivers to continuously improve cooperation
Work independently, while also sharing knowledge and best practices with the team
Be open to change and drive customer experience improvement initiatives

We are looking for

The job is right for you if you are…

Someone with a passion for customer service and succeeding as a team
An empathetic person who is an excellent communicator, relating well to all kinds of people
Somebody with an interest in digitalization and shaping the digital future of customer experience
Be open to change and drive customer experience improvement initiatives
Fluent in German and in English

A nice-to-have would be if you have experience within customer service or sales or a background within the shipping and logistics industry.

Job Type: Full-time

Salary: 1,741.67€ - 5,666.61€ per month

Ability to commute/relocate: