Technical Account Manager in München bei TrustYou

Location of the role: Munich or Germany (Remote).

Imagine a workplace that allows you to own your own product and where your ideas will be heard and implemented. Imagine an environment where your performance makes a difference, not just within the company itself but for billions of travelers worldwide! That place is TrustYou.

We are looking for travel-lovers, innovators, and genuinely amazing people who can help us in our mission to make guest communication and feedback simpler and more productive.

As a Technical Account Manager at TrustYou, you will be located in Germany and work remotely with our International team. You will act as the technical backbone of the Data Partner Sales department (DPS), and work hand-in-hand with our Sales and Key Account Teams in successfully managing client collaborations and accompanying the process of new client acquisitions.

Want to learn more?

In your role, you are empowered to…

• Take charge of technical client projects which include:
• Technical onboarding for our online travel agency clients (DATA) and destination organizations (DMO) including initial product setup and participation in client kick-off calls
• Supporting clients with technical inquiries in regards to the usage of purchased solutions during their subscription period
• Collaborating closely with our Client Success, Operations and Data Entry team to ensure proper task coordination and completion inline with client expectations and deadlines
• Continuously optimizing technical collaboration and synergies with technical partners and system integrators
• 
  Support with sales enablement initiatives which include:
• Participating in initial client consultation calls, supporting Sales and Key Account Managers with your technical product knowledge
• Supporting tailored product marketing material such as design mockups to showcase prospects and clients our products’ added value
• 
  Take ownership of internal technical projects which include:
• Continuously ensuring proper documentation of product and processes to streamline standard of procedures across the team and organization
• Liasing closely with our Product Team to drive product optimisation and innovation based on client feedback and other data-oriented observations

You are a perfect fit, if you…

• Have a minimum 2-3 year experience in a customer support role with technical affinity (especially with APIs)
• Are detail-oriented and organized
• Are quick-thinking and have a solution-oriented mindset
• Independently able to manage complex processes and timelines
• Languages: fluency in English in both writing and speaking, German is a plus

And most importantly, what's in it for you...

• Working in a global, highly-motivated and collaborative team
• Flexible working hours allowing you the freedom to shape your work-life-balance
• Remote-friendly environment and budget for home office equipment
• On-going career development, training and coaching
• 12 days/year for learning & development
• Experience your favorite travel adventure by using a bonus vacation day
• Celebrate in style at our team events (in-person and virtually)
• Social benefits and perks based on location
• Relocation package (if applicable)

About TrustYou:

The TrustYou Guest Experience Platform is used by more than 50,000 hotels worldwide to consolidate and analyze guest feedback, as well as provide real-time communication, allowing guests to message the hotel reception while they’re at the hotel. Within one tool, hotels get an overview of all reviews from platforms like Booking.com and Google and are able to improve the hotel experience for their guests. Our semantically analyzed data is also used by big tech companies like Google, Bing, and Hotels.com to serve curated feedback data to billions of worldwide travelers.

Why TrustYou?

At TrustYou our values shape our working environment, our team, our business relationships to enable companies with the power to listen. We strive for customer excellence and live and breathe an open feedback culture. Our team is our most important asset and our teamwork and collaboration bring best results. We test, we learn, we improve. Every team member has a unique voice that is heard and contributes to TrustYou's success.

Working at TrustYou means you’re working in a fast-paced and intern