Customer Experience Manager in Berlin bei BEAT81

Are you driven by a passion to retain customers and make them feel like the heart of our business? We are seeking a dedicated and analytical professional to join our team as a Senior Customer Experience Manager. In this crucial role, you will be at the forefront of ensuring our customers not only stay with us but are motivated to reach their fitness goals and feel truly valued every step of the way.

Your strategic input will directly influence our product roadmap, enhancing the customer experience through innovative service delivery and tailored engagement strategies. If you are someone who thinks from the customer's perspective and transcends traditional channel thinking, this role is for you. Join us and transform customer insights into actionable, impactful strategies that foster loyalty and satisfaction.

Your responsibilities:

• Establish and maintain a thorough understanding of customer segments and their lifecycle to better support and elevate their journey with us.

• Define and execute strategy to increase customer retention, ensuring that our customers love training with us, see visible progress, and find it easy to stick with their goals.

• Define High-Value-Actions to drive retention.

• Implement a roadmap to test and learn.

• Define and effectively communicate through various channels including email, our app, and touchpoints in our studios to maintain a constant and supportive presence in our customers' fitness journeys.

• Implement the tooling infrastructure such as CRM, etc.

Your Profile:

• 5+ years of experience in Customer Experience, Lifecycle Management, CSM, CRM, particularly beyond traditional marketing, Product Enablement or similar.

• Strong customer understanding, with a passion for customer-centric strategies and a proven track record in customer lifecycle management.

• Technical proficiency with a good grasp of CRM systems and data analytics.

• Exceptional numerical skills and a passion for deciphering trends and patterns.

• Comprehensive product knowledge and an ability to connect product features with customer benefits.

• Excellent communication skills, capable of crafting messages that resonate across diverse platforms and audiences.

• Dynamic project management skills, able to handle multiple projects and stakeholders effectively and simultaneously.

Your Benefits:

WALK THE TALK: Unlimited BEAT81 workouts for you and one other person of your choice: We guarantee that you'll get fit with us.

FLEXIBLE WORK: Yoga before work and a workout at lunch? No problem. With our flexible working hours, you can easily balance your personal and professional life.

YOU COUNT: We want you to feel great. You'll have access to the health platforms Meditopia and 7Minds + the chance to enjoy numerous team workouts and after-work activities - WE GOT YOU!

EVENTS: Our summer and winter parties have become as legendary as our annual offsite—perfect opportunities to spend time with the teams.

TASTY PERKS: Free drinks, fresh fruit, coffee, tasty granola, and more will keep you energized throughout the day.

A DOG IN THE OFFICE? No need for dogsitting! Your furry friend is always welcome here.

WORKATION: Pack your bags and head out. Whether solo or with colleagues, you can blend work and vacation.

MONEY ON TOP: A company pension plan in partnership with Stuttgarter Versicherung - so you can look into the future with confidence.

If you're ready to be part of a team that's reshaping the fitness industry, we want to hear from you! BEAT81 is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.