Student Success Coach in Berlin-Kreuzberg bei Arden University

Student Success Coach

€36,000pa plus Excellent Benefits

Hybrid working with a base from our Berlin Study Centre

Full-Time Permanent

Read the full job description here

The Opportunity:

At Arden University, we pride ourselves on being true innovators, disruptors and pioneers, our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education. We are currently looking for a Student Success Coach to join our Student Experience team, who provide a wide range of support services to our student body throughout their academic lifecycle.

Our Student Success Coaches provide invaluable support throughout the entire academic journey. You will be responsible for supporting a caseload of students, from enrolment to graduation, with a focus on their well-being and pastoral care. You will work collaboratively with colleagues to ensure students are given personalised advice and guidance, tailored to their unique needs. With a holistic approach to success, our coaches are dedicated to empowering students to achieve their best in their studies.

This role is based in the study centre 3 days per week.

About You:

We would like to hear from applicants who have a passion for delivering a service that gets positive results. You will take ownership of queries and strive to remove any barriers that might restrict student success. You will need experience of coaching / mentoring individuals to achieve their own goals and succeed, and recognise the need to align advice with data and student metrics to ensure your interventions are targeted and effective. You will have a degree, along with excellent interpersonal skills with the ability to empathise, manage expectations and relate to people from diverse backgrounds.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
• A generous Aviva pension plan, our contributions start at 7%
• PMI or Healthcare Cashback (dependent on role grade)
• Study any Arden course for free, with generous discount for all family and friends
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
• Plus, other competitive benefits!

Arden’s values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. For the full job description, click here, or to start your journey with us, click apply!

Closing Date: 28 January 2024

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

As an Equal Opportunity Employer, we recognise, and studies confirm, that often underrepresented candidates in the work place are less likely to apply to roles unless they meet all skills and experience of the position. At Arden we celebrate diversity and are committed to creating a diverse and inclusive workplace, therefore we make sure that our recruitment and selection processes never discriminate based upon age, race, religion, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, or pregnancy, and actively welcome applications from all groups.

So, if you want to be part of Arden and our journey, but you feel that you’re missing some of the skills or experience the role requires, then we encourage you to apply anyway as you may make a great candidate for this role or others!