Team Lead IT Support in München bei Simon Kucher & Partners

• Advance your career with exciting professional opportunities in our thriving company with a startup feel
• Voice your unique ideas in a corporate culture defined by our entrepreneurial spirit, openness, and integrity
• Feel at home working with our helpful, enthusiastic colleagues who have great team spirit
• Broaden your perspective with our extensive training curriculum and learning programs (e.g. LinkedIn Learning)
• Speak your mind in our holistic feedback and development processes (e.g. 360-degree feedback)
• Enjoy our benefits, such as hybrid working, daycare allowance, corporate discounts, and wellbeing support (e.g. Headspace)
• Unwind in our break areas where you can help yourself to the healthy snacks and beverages provided
  See another side of your coworkers at our frequent employee events and highly anticipated World Meeting and Holiday Party

Leading and organizing your team

• You ensure your group is aligned with strategic business initiatives devised by global IT management
• You ensure quality of service remains effective and consistent (KPI, OKR), which includes resource management and strategic personnel planning

Supporting the global IT Group C-Level Management

• You ensure that your groups operations are aligned with strategic business initiatives devised by global IT management, operates on budget
• You prepare budget and staffing proposals for your group and work with global management to ensure that your propositions are in line with the global IT strategy

Interfacing with adjacent IT Groups

• You support other IT groups to foster effective interfacing as far as your scope of activity is concerned
• You ensure that relevant supplies are available and can be distributed where your team is concerned

• Relevant degree, education or development as a global manager in a professional, multi-layered support organization, degree or education in Computer Science studies or similar is a plus
• Minimum of 5 years of working experience in similar roles in international organizations and minimum of 8 years in general working experience
• Corporate background in a global environment and experience in comparable service industries is considered beneficial but not strictly required
• Knowledge of organizing processes with ITIL principles and Business Process Modelling Language (BPMN), certifications (ITIL or comparable) are a plus
• Experience in leading as well as documenting professional feedback talks during an associates development life cycle
  Very good communication skills, confident to document and present complex context in English