This role leads our global IT Enduser Support team, consisting of the subteams Incident, Escalation, and Lifecycle/Procurement. It is a part of a global organization of IT Support Services professionals (Tier 1, 2) ensuring a seamless success of the enterprises business operations across continents.
What makes us special: - Advance your career with exciting professional opportunities in our thriving company with a startup feel
- Voice your unique ideas in a corporate culture defined by our entrepreneurial spirit, openness, and integrity
- Feel at home working with our helpful, enthusiastic colleagues who have great team spirit
- Broaden your perspective with our extensive training curriculum and learning programs (e.g. LinkedIn Learning)
- Speak your mind in our holistic feedback and development processes (e.g. 360-degree feedback)
- Enjoy our benefits, such as hybrid working, daycare allowance, corporate discounts, and wellbeing support (e.g. Headspace)
- Unwind in our break areas where you can help yourself to the healthy snacks and beverages provided
See another side of your coworkers at our frequent employee events and highly anticipated World Meeting and Holiday Party
How you will create an impact: Leading and organizing your team
- You ensure your group is aligned with strategic business initiatives devised by global IT management
- You ensure quality of service remains effective and consistent (KPI, OKR), which includes resource management and strategic personnel planning
Supporting the global IT Group C-Level Management
- You ensure that your groups operations are aligned with strategic business initiatives devised by global IT management, operates on budget
- You prepare budget and staffing proposals for your group and work with global management to ensure that your propositions are in line with the global IT strategy
Interfacing with adjacent IT Groups
- You support other IT groups to foster effective interfacing as far as your scope of activity is concerned
- You ensure that relevant supplies are available and can be distributed where your team is concerned
About you: - Relevant degree, education or development as a global manager in a professional, multi-layered support organization, degree or education in Computer Science studies or similar is a plus
- Minimum of 5 years of working experience in similar roles in international organizations and minimum of 8 years in general working experience
- Corporate background in a global environment and experience in comparable service industries is considered beneficial but not strictly required
- Knowledge of organizing processes with ITIL principles and Business Process Modelling Language (BPMN), certifications (ITIL or comparable) are a plus
- Experience in leading as well as documenting professional feedback talks during an associates development life cycle
Very good communication skills, confident to document and present complex context in English
Have we sparked your interest? Check out our video and our website.
If you’d like to support our team with your expertise, experience and commitment, we are looking forward to receiving your application!
Simon-Kucher
is a global consultancy with more than 2,000 employees in 30 countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. We achieve this by optimizing every lever of their commercial strategy – product, price, innovation, marketing, and sales – based on deep insights into what customers want and value. With 37 years of experience in monetization topics of all kinds, we are regarded as the world’s leading pricing and growth specialist.
Your personal contact
Simon Brämik
Willy-Brandt-Allee 13, 53113 Bonn
Tel.: +49 228 9843 0
Better growths starts here. With you.