Customer Service Associate (Remote in Germany) in Berlin bei TE Connectivity

TE Connectivity

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Tasks and Responsibilities:

Be the “POC” (point of contact) for all customer needs for your accounts
Facilitate all forms of customer service including, relationship building, order and quote entry and any other transactional requirements
Customer account creation / maintenance
New PN creation requests and follow up
Chasing acknowledgment on unconfirmed orders
Proactively communicate with customers
Help resolve conflicts when needed
Order maintenance in the system (pull in/push out/ splits /cancel)
Advocate for your customer
RMA (Return Material Autorisation ), Complaint entry
Manage EDI
Working proactively to identify and eliminate potential issues that may negatively affect the customer
Drive ECE by interacting with your internal and external customers
Representing and advocating internally for the voice of customer
Driving process and standardized operational procedures (SOP) to align with our commitments to the customer
aSupport the increase of CES (Cust Effort Score) and NPS for these accounts

What your background should look like:

A passion and track record of accountability, accuracy and passion for service
Minimum 3 years related customer service experience
Good verbal and written communications skills, clear, concise oral and written presentations) and interpersonal skills
Working experience in a manufacturing environment, preferred.
Proficient working knowledge of Microsoft Word, Excel, and Outlook
Must be agile yet organized and detail oriented
Fluent in German and in English

Competencies

Values: Integrity, Accountability, Teamwork, Innovation

ABOUT TE CONNECTIVITY
TE Connectivity is a global technology leader enabling a secure, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions have been proven in the most demanding environments, enabling advancements in transportation, industrial applications, medical technology, energy technology, data communications, and for the home. With approximately 85,000 employees, including more than 8,000 engineers, we work with customers in nearly 140 countries. TE ensures that EVERY CONNECTION COUNTS.

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

Competitive Salary Package
Performance-Based Bonus Plans
Health and Wellness Incentives
Employee Stock Purchase Program
Community Outreach Programs / Charity Events
Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.