Ecommerce Analyst Associate in Homeoffice bei TELUS International

TELUS International

Basic Information

Ref Number

Req_00119043

Primary Location

Home Office - Germany

Country

Germany

Job Type

Support Positions

Work Style

Remote

Description and Requirements

Responsibilities

B2 or above in German and English
Shop at a wide variety of online retailers and collect a range of detailed data about every aspect of the experience - buying products, contacting customer service, returning products
Conduct extensive internet research on assigned projects
Communicate via email and phone with potential vendors/service providers to identify viable partnerships that suit the needs of our program requirements
Write proposals and deliver presentations when required
Provide thorough project recommendations, guidelines, and solutions based on research and deep local/regional/cultural knowledge
Create and maintain comprehensive project documentation with minimal supervision
Review and Vet lists of data on a regular basis
Perform weekly reconciliation of financial tasks and monthly reconciliation of donations
Daily maintenance and updates of data on trackers
Attendance and participation in weekly team meetings, team building sessions, and any occasional ad hoc meetings as necessary
Manage emails in multiple accounts
Perform weekly transactional reviews, audits, data quality reviews, and process runs as assigned by management.
Lead, participate, and assist with project training as necessary
Provide ongoing feedback on processes to improve quality and efficiency
Complete one-off projects and duties as assigned by management

Requirements

Bachelor’s Degree preferred, or equivalent combination of education, training, and experience
High degree of interest in online shopping and a regular online shopper
Moderate level of expertise with Microsoft Office applications/Excel/Word & Google tools (basic formulas, filtering, etc.)
High degree of expertise with Internet browsing, email, and common applications
Strong attention to detail and organization
Strong communication skills (both verbal and written)
Ability to multitask and make progress on many things at once
Flexibility is critical
Home equipment needed: Printer, Smartphone (iPhone or Android). Internet connection (high-speed, private). A laptop will be provided.
Availability to work from home for 5 hrs/day during core hours 7 am - 6 pm (M-F) at home residence
Secure location at home to store and receive/return packages during normal weekday business hours
Valid driver's license with reliable transportation
Distance from home address to postal locations under 10 miles each way

If this opportunity sounds appealing to you, apply now!

To speed up the process, apply here and attach your CV in English.

Please note, that only shortlisted candidates will be contacted.

ABOUT US:

AI Data Solutions

Creating and enhancing the world's data to enable better AI via human intelligence.

We strive to enhance the world's data to enable better AI through human intelligence. Our team of data, technology, and project management professionals works with companies to test and improve machine learning models. We handle various data types, including text, images, audio, video, and geo. Our solutions improve AI systems in multiple applications, such as advanced smart products, improved search results, expanded speech recognition, more human-like bot interactions, and more.

Additional Job Description

TELUS International is looking for a part-time Online Shopper to join our team in Germany.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-b