Customer Support Specialist in Hamburg bei AppLike GmbH

Customer Support Specialist (f/m/d) in Hamburg bei AppLike GmbH

AppLike GmbH

Join our team as a Customer Support Specialist and become a crucial part of JustDice's commitment to customer satisfaction. In this role, you will interact directly with customers, addressing their concerns, providing solutions, and ensuring a positive experience with our products. Collaborating with the product management and development teams, you will also play a key role in identifying and communicating customer feedback and trends to enhance product quality and service.

What you will do:

Provide high-quality customer support through various channels such as email, chat, and other channels.
Understand and resolve customer issues, escalating complex problems to relevant teams when necessary.
Develop a deep understanding of our products to effectively assist customers.
Collect and analyze customer feedback, and report insights to the product management and development teams.
Maintain up-to-date knowledge of company policies, procedures, and products.
Work collaboratively with cross-functional teams to enhance customer satisfaction and product quality.
Contribute to the development of customer support materials, such as FAQs and help guides.
Proactively contribute to improve team workflow, processes, tools etc.
Proactively contribute ideas to improve business performance that have measurable impact

Who you are

2-3 years of experience in customer support or a related field
Excellent communication and interpersonal skills, with an emphasis on empathy and patience.
Strong knowledge of customer service principles and practices.
Proven ability to handle complex customer issues and lead personal initiativesStrong technical proficiency and the ability to learn quickly.
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced, team-oriented environment.
Experience with customer support tools and CRM systems is preferred (Zendesk, Confluence, Gilab, Life Chat software ).Fluent in English; proficiency in additional languages is a plus.

What we have to offer

Work-Life Package: 2 remote days per week, 30 vacation days, 3 weeks per year of remote work, flexible working hours, dog-friendly kick-ass office in the center of the city.
Relocation Package: Visa & legal support, relocation bonus, reimbursement of German Classes costs and more.
Happy Belly Package: Monthly company lunch, tons of free snacks and drinks, free breakfast & fresh delicious pastries every Monday
Physical & Mental Health Package: In-house gym with personal trainer, various classes like Yoga with expert teachers & free of charge access to our EAP (Employee Assistance Program) to support your mental health and well being
Activity Package: Regular team and company events, hackathons.
Education Package: Opportunities to boost your professional development with courses and trainings directly connected to your career goals
Wealth building: virtual stock options for all our regular employees