Customer Support Specialist in Hamburg bei AppLike GmbH

Join our team as a Customer Support Specialist and become a crucial part of JustDice's commitment to customer satisfaction. In this role, you will interact directly with customers, addressing their concerns, providing solutions, and ensuring a positive experience with our products. Collaborating with the product management and development teams, you will also play a key role in identifying and communicating customer feedback and trends to enhance product quality and service.

What you will do:

• Provide high-quality customer support through various channels such as email, chat, and other channels.
• Understand and resolve customer issues, escalating complex problems to relevant teams when necessary.
• Develop a deep understanding of our products to effectively assist customers.
• Collect and analyze customer feedback, and report insights to the product management and development teams.
• Maintain up-to-date knowledge of company policies, procedures, and products.
• Work collaboratively with cross-functional teams to enhance customer satisfaction and product quality.
• Contribute to the development of customer support materials, such as FAQs and help guides.
• Proactively contribute to improve team workflow, processes, tools etc.
• Proactively contribute ideas to improve business performance that have measurable impact

Who you are

• 2-3 years of experience in customer support or a related field
• Excellent communication and interpersonal skills, with an emphasis on empathy and patience.
• Strong knowledge of customer service principles and practices.
• Proven ability to handle complex customer issues and lead personal initiativesStrong technical proficiency and the ability to learn quickly.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced, team-oriented environment.
• Experience with customer support tools and CRM systems is preferred (Zendesk, Confluence, Gilab, Life Chat software ).Fluent in English; proficiency in additional languages is a plus.

What we have to offer

• Work-Life Package: 2 remote days per week, 30 vacation days, 3 weeks per year of remote work, flexible working hours, dog-friendly kick-ass office in the center of the city.
• Relocation Package: Visa & legal support, relocation bonus, reimbursement of German Classes costs and more.
• Happy Belly Package: Monthly company lunch, tons of free snacks and drinks, free breakfast & fresh delicious pastries every Monday
• Physical & Mental Health Package: In-house gym with personal trainer, various classes like Yoga with expert teachers & free of charge access to our EAP (Employee Assistance Program) to support your mental health and well being
• Activity Package: Regular team and company events, hackathons.
• Education Package: Opportunities to boost your professional development with courses and trainings directly connected to your career goals
• Wealth building: virtual stock options for all our regular employees

Our mission is to create an inspiring work environment for amazing people achieving extraordinary things. Be part of it!