Customer Success Support (Minijob - ) in Aachen bei POHA House

POHA House is reshaping real estate by creating spaces that improve people’s lives and enable them to achieve more together. We develop and operate Cospaces for professionals to live, work, and stay under one roof. It is connected, experience-based living, offering high-quality furnished flats, flexible offices, spaces to connect with unrivalled comfort, and eco-conscious design in an inspiring community.

Our team is passionate, diverse, and hard-working, with a general love of karaoke or dance parties. We define ourselves by these Core Values: Impact, Audacity, and Wellbeing.

As a part-time Customer Success Associate at POHA House, dedicating a maximum of 8 hours on the position, you will be responsible for responding to and independently resolving any questions/ issues/ lettings requests our guests or residents may have during the weekend in order to provide an exceptional experience throughout POHA House.

As the Operations Team, we are focused on operating our POHA houses and creating a connective and sustainable environment for our residents. Being part of our team, you will support our team -which covers Community Management and Sales- in supporting our guests and residents with weekend inquiries.

What we Offer

• A thriving, family-owned business with a stellar reputation in the real estate and startup sectors

• A tight-knit team based in Aachen, Münster and Berlin, fostering collaboration and camaraderie

• Flat organizational structure with open communication, encouraging input on your role and responsibilities

• Exclusive POHA partner discounts and unforgettable social events

• Flexible work arrangements, including hybrid work options and access to all POHA locations

• Guaranteed day off on your birthday, because you deserve it!

• An opportunity to give back with our POHA Act initiative, offering one day per year to serve your community

• Annual learning and development budget to support your growth and professional development

• A lively work environment with a healthy dose of memes, fun merchandise, and creative flair

What you will do

• Provide support for our residents and guests via email and the POHA ticketing system

• Troubleshoot & resolve problems with residents and guests

• Manage the support ticket queue and assign tickets appropriately

• Respond to Sales requests via phone or email, schedule viewings and answer questions about our offerings

What you should bring

• Ability to prioritize and manage your own tasks/responsibilities, ability to work independently and without supervision.

• Passionate about customer service and user experience

• Ability to successfully balance multiple simultaneous demands & self-adjust to meet shifting priorities

• Must have a good command of the English and German languages to provide effective phone and email suppor

Your Profile

• Excellent communication skills, written and spoken, in English and German
• 1+ years of experience in managing user requests from start to finish with a high level of customer service & communication
• You have an independent, structured, and self-reliant way of working and are an organisational talent with an eye for the bigger picture
• You are responsible and reliable and are both, an organizational talent with a structured way of working, as well as a person that loves to "get-things-done"
• You have a trustworthy personality with a very high service and solution-focus
• Experience using a CRM software such as Hubspot or Bookboost is a plus
• Comfortable working in a fast-paced, startup environment
• Passionate about Coliving and the startup ecosystem, eager to contribute to the growth of a young, innovative company