Customer Service Representative for the UK Market in Köln bei MEDIAFIX GmbH

About Us:

Join the leading company in the digitisation of analogue photos and films. Help us preserve memories while honouring your customer service skills with a forward-thinking employer.

Are you a native speaker of English (preferably British English) and have a passion for delivering outstanding customer service? If so, we would like to hear from you! We are looking for a part-time Customer Service Representative to support our UK market. You will primarily handle inbound and outbound communications with our British customers. Additional language skills are a plus, enabling you to assist customers in German, Dutch, or French as well.

Key Responsibilities:

• Outbound Customer Service: Engage proactively with customers who have expressed interest in our digitisation services.
• Inbound Customer Service: Respond to customer inquiries professionally via phone, email, or chat.
• Sales of Additional Services: Provide advice and sell supplementary services to enhance the quality and value for our customers.
• Support for Access Points: Acquire new partners in the UK and provide training on our processes.
• Business Customer Support and Quotation: Prepare customized quotes for our business clients in the UK.
• Complaint Management: Assist in managing and resolving complaints from UK customers.

Qualifications:

• Professional Attitude: Friendly, attentive, and customer-focused.
• Efficient Work Style: Ability to work quickly and efficiently without compromising quality.
• Communication and Team Skills: Strong communication skills and a team-oriented mindset.
• Responsibility and Initiative: Proactive and responsible in handling customer service tasks.
• Telephone Stamina: Ability to remain focused and courteous during extended phone interactions.
• Language Proficiency: Fluent English (native level); German skills (minimum B1).
• Experience and Skills: Previous experience in customer service or sales, ideally with a commercial background. Motivated individuals from other fields are also welcome to apply.

What We Offer:

• Flexible Work Options: After a two-month training period, you can work flexibly from home.
• Competitive Compensation: We offer a fair salary and a performance-based bonus system. Share your salary expectations with us.
• Flexible Working Time Account: Overtime can be compensated with time off or paid out by agreement.
• Subsidized Urban Sports Club Membership: Access to a variety of sports and wellness activities.
• Subsidized ‚Deutschland Ticket‘: Flexible and sustainable mobility for your daily commute.
• Positive Work Environment: A friendly, supportive, and family-like work culture.

How to Apply:

Are you ready to help us bridge the gap from the analogue to the digital world? At MEDIAFIX, you will be part of a dynamic team working on innovative projects in a supportive environment. We value your contributions, ideas, and offer you the flexibility to work on your terms.

Interested? We look forward in receiving your application! Please send your resume, cover letter, and relevant certificates to:

Contact Person: Hendrik Christen

Email: personal@mediafix.de

Please include your earliest possible start date and salary expectations.

Application Deadline: June 30, 2024 – Please note that feedback on your application may be provided after this date.