Workplace Experience Senior Coordinator in München bei Latham & Watkins LLP

The Workplace Experience Senior Coordinator is an integral part of Latham’s Workplace Experience team. What do we mean by Workplace Experience? This department covers all front and back of house costumer processes; from welcoming external clients to helping our internal legal and non-legal employees to feel best serviced in the office. This role will be responsible for leading a team of customer-focused professionals to deliver a best-in-class experience for internal and external clients of the firm, while cultivating a genuine and personal connection with all clients and creating a customised experience so they can work seamlessly, productively, and efficiently. This role will be located in our Munich office. This role will require an in-office presence from Monday - Friday.

• Welcoming and hosting our clients in the office
• Evaluating, identifying, and implementing innovative ways to streamline and enhance service delivery to maximize the workplace experience such as catering, hosting meetings, setting up technology etc.
• Coordinating the successful execution of conference center meetings and events; providing hands-on expert support, including technology; coordinating with requisite departments to deliver beyond client expectations
• Providing performance feedback and seeking opportunities for team and individual development

We’d love to hear from you if you:

• Enjoy working with and for people
• Act like a great host in every situation
• Possess a composed and self-assured manner at all times
• Display the ability to create and enjoy working in an environment of curiosity and levity
• Are future-focused and demonstrate the skills to inspire innovation, drive change, and model adaptability

And have:

• Very solid experience in hospitality or customer service management
• Good familiarity with hotel and facility or office management in a law firm or a corporate environment
• German and English language skills #LI-HW1 #MidSenior

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Pension plan
• Travel and meals allowance
• Disability insurance, personal accident insurance & life assurance
• Professional development programs
• Wellness programs (e.g. membership to HeadSpace, access to mental health services, well-being events, etc.)
• Sport courses and training
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.