Professional Collections Retail Early Collections France in Berlin bei Mercedes Benz Bank Service Center GmbH

We put Mercedes-Benz vehicles on the road - with passion and commitment!

As a subsidiary of Mercedes-Benz Bank AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible!

An international team of over 750 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!

Collections is a vital part of our overall leasing and financing operation. By driving down unpaid invoices at an early stage by opening up a direct dialogue with our customers for finding sustainable solutions, we can allow them to minimize the financial consequences of their delinquencies and ultimately, to keep their vehicles on the road. To establish and maintain such a direct dialogue and to subsequently find and offer the most optimal sustainable solutions requires great skill. By that, collections is an ideal growth path for those already excelling in a customer service environments and having a strong drive to further improve their conversation and negotiation skills. Within a team of 15 passionate, talented and driven professionals, you take on the challenge to deal with customers being delinquent on their lease(s) in the most optimal and sustainable fashion. Together with your colleagues, you yourselves organize every day in a highly self-sufficient way. We frequently realign between the priorities and needs that appear during the week.

As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us so that you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models and 30 days vacation per year, the benefits for our employees include a variety of employee discounts, a well-equipped fitness studio in our office building and a fleet of vehicles for private use.

Your tasks will be:

Reaching out to delinquent customers using telephone and email Finding the most optimal way to convey the message and persuading the customer by applying your conversation and negotiation skills and innovative approach Conduct extensive research both online and through the optical archive to find contact numbers and email addresses of clients that cannot be reached Designate and optimize conversation strategies to identify and cope with different customer attitudes Continuously endeavor to improve your contact and persuasion strategies by giving and receiving peer-feedback and listening back to recorded telephone conversations Cooperate and liaise with colleagues of different departments based in France on individual matters such as customer complaints, accounting, insurance, etc but also here in Berlin, in regards of Legal Collections and Remarketing Handle end of contract, repossession and pre-legal activities Steer and manage third-party agencies based in France to arrange for repossession and transport of vehicles

What you bring to the table:

Degree in Laws, Business Administration, Economics/Finance or a related field More than anything, we need you to be highly driven with a strong learning ability and to have a strong urge to attain the very best results and continuously improve yourself Knowledge of Collections will be considered as a plus Fluent in French and advanced English

Soft skills...

Driven to win Perseverance Negotiation and communication skills Assertiveness Excellent teamwork skills Reliable and self-reliant way of working

Additional information:

This is a temporary position.

It doesn’t work completely without formalities. When sending your online application, please attach your CV, an individual letter and any references you may have (max. 5 MB) and mark your application documents as "relevant for this application" in the online form.

We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process: sbv-berlin@mercedes-benz.com

Please understand that we no longer accept paper applications and that there is no right to get your documents returned.