ServiceNow Business Analyst (Architect) (*) in Essen bei DB Schenker

DB Schenker

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

SOM - Service & Operations Management Function is responsible for the overall orchestration, control and management of service delivery processes across all services and service providers to enable service management and seamless delivery of end-to-end services within SLA.

The ServiceNow Business Analyst (Architect) is a technical responsible person for the overall architecture and general operational delivery of the underlying products and functionalities. You are responsible for the design and communication of solution concepts to enable and guide the design and development of integrated solutions that meet current and future business needs for delivery of one or more projects or activities.

Your primary role is to optimize the value of a solution to DB Schenker and its customers. Fur-thermore, the reduction of risk in its solution delivery while ensuring that all compliance and regu-latory requirements which impact the system are considered. As ServiceNow Business Analyst (Architect), you will work with specialists, technical staff and stakeholders to ensure the delivery on the most effective way for the organization.

As the ServiceNow Business Analyst (Architect, you are part of the Standards & Tools team within the Global Service & Operations Management department.

Your key tasks & responsibilities:

Drive and support the solution and development of the respective products
Creating architecture compliant solution strategies for demands (e.g . feasibility study) that conform both to customer requirements and solution development standards
Driving the development analyzing and designing of technical, application and technology architectures in alignment with the IT architecture principles
Ensure the consistency and quality of the respective products from the perspective of solution architecture
Steering and monitoring of implementation partners during design as well as implementation phase
Ensure the mapping of client/business requirements to systems/technical requirements
Taking into account the requirements in terms of performance, IT security, availability, documentation, monitorability and auditability aspects
Ensure that expected application quality attribute levels are achieved
Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented
Act as quality gate keeper to ensure operational readiness and ensures that implementations and ongoing services are delivered on time and meet client requirements
Support in review of cost and design optimized solution designs based on understanding of costs and returns of investments by supporting the release and budget planning
Provide expert level support (3rd level support) and technical mentoring to implementation and delivery team and/or operational units
Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints
Recognize and develop opportunities to leverage ServiceNow as a platform
Support internal service review meetings covering performance, quality aspects and processes
Creation, alignment and implementation of architectural guidelines for the area of responsibility
Senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a delivery assurance capacity for deliverables
Work in an agile environment and is experienced in agile development methods
Plan and coordinate all phases of releases and testing and test acceptance; design and oversee development of testing related work products; lead test remediation cycles
Develop and present business case material for senior prospect and customer stakeholders. Supports the creation and delivery of presentations and product demonstrations
Cooperation with Pre-Sales Solution Consultants/Architects on enhancements and new business solutions
Follows up on outstanding development needs and provides status reports to the stakeholders
Communicate technical problems and solutions to both technical and non-technical audiences
Scoping and delivering Proof of Concept / Proof of Value engagements
Act as the ServiceNow subject matter expert for your products towards the organization