Communication and Content Support Agent in Homeoffice bei pentahotels Deutschland

We trust you in these areas:

• Reservations related tasks such as handling communication for the brand
• Handle complaint emails and follow up with property and ensure complaint is resolved
• Managing property content on all booking channels via our content management tool
• Streamline general website updates coming from E commerce and Marketing
• Overseeing room type descriptions and related translations internal and external
• Audits on online appearance on all public booking channels (eg. Website, OTA´s, GDS)
• Audits on brand reputation throughout guest journey (phone lines, communication pieces, etc.
• Reporting daily business, occurring issues and important information to the HORs

These are your talents:

• Experience - you've already worked in a similar role
• Software skills - you are familiar with Microsoft Office
• Plain speaking - you are in contact with guests, customers and teams in English and German
• Responsible and communicative - you enjoy being part of the team

This is how we work together:

• Security: Permanent employment contract and group accident insurance
• Birthday: Extra day off
• Travel: 2 free hotel nights per year
• Discounts: Employee rates, friends and family rates
• Events: Frankfurt Week
• Incentive: Bring Your Friend Bonus
• Something for everyone: Fitness studios, sports clubs, HeadSpace, Babbel, e-reading subscription, professional development, job bike, petrol voucher, public transport ticket, KiTa contribution

The working atmosphere in our Penta Hotel? Simply relaxed! Nevertheless you need some time out. We would like to invite you and your companion for two nights a year in one of our hotels. Your friends and family are welcome and get a discount.