Customer Sales & Service Representative in Wiesbaden bei Abbott Laboratories

• Career development with an international company where you can grow the career you dream of

• An attractive benefits package (e.g. attractive Abbott Pension Plan, a company bike, employee stock purchase program)

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

• A challenging position in a fast-growing crisis independent industry

• To become part of a dynamic, highly educated, highly skilled, and motivated team

• Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication

The Opportunity

This position works out of our Wiesbaden location (Abbott GmbH) for the department Export Operations.

What You’ll Do

• Service Contact for customers, country offices and sales organizations for 5 divisions of Blood Diagnostic and Diabetes Business within dedicated countries in Europe, Africa, Asia and South America
• Provide continuously high-quality customer service in terms of order handling, processing and shipment organization for specified territory
• Coordination of air, truck and ocean shipments with internal departments and external partners
• Preparation of all necessary documentation from shipping documents, certificates or legalized documents, etc.
• Communication and coordination with external 3rd party service providers (e.g. forwarders, governmental entities, inspection companies, embassies, etc.)
• Handling of export finance tools such as letter of credits, bank guarantees etc.
• Ensure legal export requirements are met such as export restrictions, embargo laws as well as internal policies and procedures
• After sales support, complaint handling, exception handling and reporting
• Project Support

Your Qualifications

• University degree in business administration, logistics or similar trade school education
• Work experience in export business, professional communication with governmental entities and curiosity in international business relations
• Strong customer-oriented mindset with can-do mentality and problem-solving skills
• Excellent organizational, planning and decision-making skills to coordinate cross-functional processes
• Agile mindset with ability to prioritize and multi-task in a fast-paced global environment
• System aptitude and SAP knowledge preferred
• Firm logistical forwarder knowledge to handle all areas of transportation
• Basic knowledge on tax, customs, trade requirements and export finance tools (e.g. letter of credit)
• Proficient in MS Office applications in Excel, Word, Outlook and PowerPoint
• Fluent communication skills in English and in German (verbal & written)
• Self-motivated Team Player