Customer Service Representative in Schleswig-Holstein bei MacDermid Alpha Electronic Solutions

Business Overview

MACDERMID ALPHA ELECTRONIC SOLUTIONS

MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor Solutions, Circuitry Solutions, and Assembly Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers’ manufacture of extraordinary electronic devices at high productivity and reduced cycle time.

SEMICONDUCTOR & ASSEMBLY SOLUTIONS (SAS)

As a global supplier to the semiconductor industry, we provide advanced copper interconnects, die attachment, wafer bump processes, solder technologies, fluxes, cleaners, and other attachment materials for the integrated circuit fabrication, semiconductor packaging, and electronic assembly industries. Our products touch nearly every facet of modern life and enable smart devices, phones, computers, electric vehicles, and more to function properly. SAS consists of three distinct business units (Circuit Board Assembly, Semiconductor Assembly, and Wafer Level Packaging) which are positioned to meet our customers’ ever-changing needs. We operate globally, employ over 2,500 employees, and represent a $1.2BN (and growing) business.

Job Purpose

Inside sales and Sales Support Officer.

Job Responsibilities

• Coordinate and act as service window between customer and Plant.

• Take orders from sales/Customers or login the web to download customer’s orders.
• Confirm with customer for order acceptance (login customer web to confirm the order and delivery confirmation based on some customer requirement).
• Check with JDE system for A/R outstanding. Credits for credit limits and payment terms. If need, will submit application for SR, credit term/limit change in the system in order to align with the latest business situation.
• Check stocks availability for customer orders and keep stock replenishment timely. But need to keep the inventory within a health level (no more than 2 weeks buffer value of full monthly actual sales cost value)
• Check slow moving and dead stocks, advise sales and the management for prompt handling.
• Check with all Strategic & Key Accounts for their latest business status; discuss with Sales to initiate appropriate adjustments.
• Margin hold application daily.
• Issue JDE DN (login customer web to create customer extra Delivery note, Upload packing list, COA documents, etc)
• Go through CCA system for CO/CA application.
• Follow up with customers for timely receipts of cargo and document.
• C-pro system in case has quality issue or customer complain.
• Label system maintains or application in case customer has extra label request.
• Other jobs that assigned by line manager that not mentioned above.
• Support Shanghai sales responsible customers.

Requirements & Qualifications

• Associate's degree or above, 3-5 years of customer service related experience.
• Good communication skills and service consciousness.
• Proficient with MS Office and ERP (e.g. SAP/JDE).
• Good written English skills.
• Detail orientation and problem-solving skills.

EEO Statement

We strive to embody the five “Elements of our Culture,” our “5Cs”: Challenge, Commit, Collaborate, Choose and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders to drive financial performance and create a rewarding work environment.