We put Mercedes-Benz Cars on the road - digitally and customer-oriented!
The Region Overseas (MS/O) is responsible for Marketing, Sales and Customer Services in over 100 markets worldwide – including Korea, Japan, Brazil, Australia, Turkey, South Africa and further more.
Become part of a highly motivated team that will work in all these exciting markets to inspire and excite our customers every day!
Digital transformation is a top strategic priority. By 2025, a quarter of our sales should come from eCommerce. An ambitious target that requires new ways of collaboration as well as a clear strategy to achieve these online sales goals.
As - part of the team - you will assist to form a digital unit that combines business and IT, together with the Digital House of Mercedes-Benz AG, IT colleagues in Singapore and the Overseas markets.
Along the online sales journey, we develop solutions that are seamlessly intertwined and are geared to the needs of our customers. Our goal is to create the most luxurious online sales experience in the automotive industry.
With an agile working environment and international connectivity, region Overseas offers the ideal environment for creativity and innovation.
The focus is on employees and their collaboration. Therefore, aspects such as end-2-end product responsibility, teamwork, autonomy of the teams as well as equal partnerships contribute significantly to our success.
In our team, the goal is to offer our customers a seamless, digital customer journey and thereby make a significant contribution to the new sales channel - Online Sales - in the markets of region Overseas.
These challenges await you:
- All important requirements for the functional operation of the eCommerce platform from an Overseas perspective are brought in as part of the Global Collaboration Model in order to successfully shape online sales of the corresponding products in the Overseas region
- The product requirements are developed, tracked and discussed with the relevant stakeholders in coordination with the departments (Digital House, RCoC Singapore etc.) and markets
- The rollout plan is developed and monitored in coordination with the relevant departments (e.g., IT, Sales, Marketing, Customer Services) and the responsible eCommerce teams in the affected markets in particular
- Meaningful KPIs (Key-Performance-Indicator) for measuring and controlling the success of the eCommerce products in the affected markets are developed and tracked, and appropriate conclusions are drawn for continuous product optimization
- A high degree of standardization and exchange between the individual markets is ensured, taking into account market-specific requirements resulting from size, structure, etc.
- Creation of online sales concepts and operational management of online stores with the markets, as well as ensuring market exchange and organization of eCommerce conferences