(Junior) IT Customer Support Agent Full or part-time in München bei cplace

(Junior) IT Customer Support Agent (f/m/d) Full or part-time in München bei cplace

cplace

Full-time

Hi, we are cplace!

We are revolutionizing the way people work together on projects. With our technology, we are ushering in a new era of project management. What we do? We are the provider of cplace - the solution building block for Next-Generation Project and Portfolio Management. Our platform is creating a paradigm shift and fundamentally changing how enterprise software is developed. Used by global corporations and market leaders, cplace increases efficiency and satisfaction for all project stakeholders. We stand for expert knowledge, innovation, creativity, passion and teamwork. Come with us on the journey of our unique success story!

Hi, we are Cloud Operations & Support

As the Cloud Operations & Customer Support Team, we are responsible for monitoring the performance of our cplace cloud platform and supporting our customers in making the most of cplace.

We ensure smooth operation, develop innovative cplace cloud solutions and provide first-class customer service. The core competencies of our team lie in the areas of site reliability engineering and cloud operations as well as in system administration and technical support. Once you have joined us, you can expect supportive colleagues and a well-established training program to familiarize you with cplace.

Have we sparked your interest? We are looking forward to meeting you!

Munich

from today

Your duties

In our 1st level support team you are responsible for the requests of our cplace key users and ensure a qualified support of all technical requests as well as the error analysis and troubleshooting around cplace.
You will be responsible for classifying and processing incoming requests in our ticket system.
As the first point of contact, you will work with our key users to find solutions, and you will be able to draw on existing instructions and descriptions.
For tricky requests you involve the right internal stakeholders or 3rd level support.
Part of your work is also to create new solution documentation on a regular basis to continuously improve our customer support.
Furthermore, you will support the creation and maintenance of our user documentation.
In addition, you can contribute to other tasks, such as adapting our ticket system, improving or introducing processes, supporting audits or certification, defining and implementing KPIs.

Your profile

A successfully completed IT qualification would be ideal, but we also welcome career changers with a high affinity for IT.
Initial experience in a comparable customer-oriented area would be an advantage.
Much more important to us is a strong service mindset, which is why we want you to be customer-oriented, enjoy communicating with customers and have a high willingness to learn.
In order to be able to help our key users with complex questions, you are able to explain technical issues in an understandable and simple way.
You have an independent, autonomous and structured way of working.
You find yourself in user consulting/support, problem analysis and coordination.
As a friendly and helpful team player you are the right person for us. A friendly and international team of experts who want to make a difference is waiting for you.
We rely on your business fluent German and English skills.
The role can be full or part time for a minimum of 30 hours, 4 or 5 days/week.

Our offer

Flexible work model and remote work option
Room for creativity, co-design and further development
Competitive salary, 30 days vacation & sabbatical option
Wellpass, job bike & corporate benefits
Modern and central offices in Munich, Hannover and Ludwigsburg
Hardware of your choice

Our values

Appreciation

We value each team member as an individual. Our #bestteam consists of talents whose unique strengths contribute significantly to our success. We value our employees and actively support them in their personal and professional development.