Support Specialist - SIP / VOIP in Berlin bei Recruitment Room

Company mission

As an innovator, we have been combining established standards with new technology trends in our cloud, hardware and VM solutions for over 18 years. We see it as our task to help companies of all sizes to work together and make their communication as simple as possible.

Core Values

• Working together is at the centre of what we do
• We value respectful interaction at eye level
• Hierarchical thinking = out of place

- Everyone is on a first-name basis - including the management

Requirements

Professional experience in a similar position in the field of telecommunications appropriate to the position

Strong service mindset as well as a confident and friendly demeanour when talking to customers

Very good knowledge in the following areas: SIP/VoIP, Web servers and networks (TCP/IP), Linux

Knowledge of Java and PostgreSQL

Extensive experience with VoIP telephone systems

Strong analytical skills

Very good knowledge of German (C1) and good written and spoken communication skills

Thorough and independent working style

Tasks & Responsibilities

Processing demanding partner/dealer enquiries about our entire product range (hardware and software) by e-mail or telephone

Supporting administrators (f/m/d) and sales partners (m/f/d) in analysing problems and finding solutions for product, network and application issues in the ISDN and VoIP environment

Recording, analysing and documenting software errors

Reproduction of reported errors

Close co-operation with the internal development department and the support teams

Preparing and passing on knowledge to colleagues (m/f/d) in the support teams

Core Benefits

1) Health initiatives and pension plans.

2) Up to 2 weeks of work from the EU abroad annually.

3) Corporate benefits program with various discounts.

4) Free company parking.

5) Personal development opportunities

6) Regular company events

7) Startup Vibe

Hiring Process

1) Video interview with HR, possibly also directly with the specialist department: Get to know the company personally and present the company to pick up applicants

2) Second interview (costs are covered): In-house with familiarisation day (also for remote positions) (3-6 hours depending on the position): You get to know the team and the office. Interview with team lead and small test tasks followed by a final technical interview (relaxed atmosphere & no pressure situation)

3) Offer/ Decision