(Senior) Customer Success Manager in Home Office bei Parloa

YOUR MISSION

As a (Senior) Customer Success (f/m/d) you will strategically consult our customers throughout their journey with our Conversational AI platform, Parloa: from the first onboarding session to the live usage of the phone bot and beyond. As part of our Customer Success team, you will own the relationship with our customers and make sure that they are creating value by using Parloa. You organize the entire journey for our customers with your outstanding project management skills and exchange ideas and product updates with them in regular meetings on how to best use Parloa.

IN THIS ROLE YOU WILL:

Be the good soul for our customers:

• Independently take over new customers from your sales colleagues and become their person-in-trust and their first point of contact in day-to-day business

• Keep a cool head at all times, including busy delivery phases, and know your internal and external stakeholders so well that together you reach all milestones

• Understand customer needs: You make sure that our customers continuously create value by using Parloa

• Be responsible for moderation of entire implementations to explain Parloa in a live demo and have the right answer for all your audience's questions

• Strive to provide customer value together with the whole team. You don’t hesitate to roll up your sleeves and make it happen

WHAT'S IN IT FOR YOU?

• Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI

• Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication

• Competitive salary + attractive stock options

• Training and development budgets which can be used for conferences, attending development courses to insure continuous professional growth

• Flexible working hours and possibility to take additional vacation days

• A great company culture with regular team breakfasts, BBQs on the balcony, games night or other social activities (after the pandemic)

• And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks

WHAT YOU BRING TO THE TABLE:

• At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management ideally in an agency and/or in B2B sector

• Strong project management skills with passion for meeting milestones and stakeholder communication

• A deep understanding of how to build relationships with a diverse range of stakeholders with the goal to create lasting commercial collaborations

• Excellent communication and presentation skills in both German and English

• Strong interest in customer communication of brands and companies, digital voice assistants and other innovations, chatbots, (Conversational) AI; practical experience with AI projects is a plus

• ‘Own it’ mentality – You are able to take ownership of a task from inception to completion

Your recruiting process at Parloa:

Recruiter video call Expert interview(s) Meeting the team Founder interview

Why Parloa?

We at Parloa believe in revolutionizing the way businesses talk to their customers with the help of artificial intelligence. We do this to give humans back much of their valuable time and to enhance companies' customer experiences. We do this together with the biggest enterprises in the world, like Allianz, Congstar, Swisslife, and HSE.

Parloa was founded in 2017 in the heart of Berlin, and since then we have become one of the leading SaaS platforms for Conversational AI. But, we're just getting started. Our aim is to build the most comprehensive solution to enable every company in the world to have better conversations with their customers. We're working on making this vision a reality by pursuing the highest standards of technical engineering and combining it with innovative leadership and the strong commitment of every team member to reimagine the future of customer communication.

By joining Parloa, you will not only have a voice in redefining an entire industry. You will also experience tremendous professional and personal growth, as we are committed to growing together.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.