French-speaking Customer Service Representative Social Media Support – 100% home office in Berlin bei Concentrix

Job Title:
French Speaking Customer Service Agent (m/f/d)

Job Description:

Working hours: Part-time / full-time (35-40 hours/ week)
Support language: French-English (Excellent French language skills and a good command of English are required for this position)
Service times: MO-SO 8.00-23.00h
Salary: 2500€/Month*
Industry: Digital Marketing, Online Advertising, Social Media Platform, Paid Marketing, Content Marketing
Place of work: Concentrix Berlin - Andreasstraße 10, 10243 Berlin

We are searching multilingual talents like YOU for our excellent Customer Service Team!

Become a Customer Service Advisor (m/f/d) for our service team at Concentrix Berlin and help us deliver exceptional customer experiences for one of the world’s biggest, most well-known and leading social media companies.

Working within our friendly and supportive team:

• Answer customer inquiries from advertisers and agencies (small and medium-sized businesses) in French
• Thanks to your professional customer advice and solution suggestions, the advertising effectiveness of your customers improves.
• Implementation of social media marketing measures via chat, email, telephone and social media messenger.
• You contribute to excellent customer service from the start and continuously develop ideas to improve customer satisfaction and the customer advertising experience.

Your Skills:

• Online advertising experience is desirable
• Experience in a service-related environment is desirable
• Excellent communication skills and knowledge of French (written and spoken minimum C1) and very good knowledge of English (minimum B2)
• Affinity for social media and active social media users
• Ability to multitask and high stress resistance

Your Benefits:

• Benefit from our fixed salary of 2500€/ month gross*.
• We make you fit for support - a 7-week training course prepares you for customer support.
• Reliability is rewarded: Benefit from our monthly shopping card model
• Discover even more benefits and great opportunities in an international company that offers many opportunities