Customer Success Manager – Remote or Berlin in Home Office bei Mentor Talent

Mentor Talent have partnered with a Tech Company who are scaling their team and here is what we’re looking for. See if you got what it takes.

ONCE YOU ARE HERE YOU WILL:

• Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams.
• Connect customers’ marketing objectives with our technical, API-driven product and clearly explain complex product configuration steps.
• Collaborate with technical operations (Customer Integration Engineer) and the development team to integrate Talon.One and troubleshoot technical issues.
• Communicate at both one-to-many and one-on-one levels, across role types (tech/marketing), organization level, and cultures.
• Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets.
• Design Customer Success processes that help us rapidly scale our highly custom, enterprise solution.
• Coordinate a wide range of projects effectively and simultaneously, like process improvements, feature input, product launches, and customer implementation.

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Passion for tech and experience with SaaS products and APIs.
• Founded experience working in a Customer Success, Account Management, or another client-facing role.
• Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives.
• Exceptional communication skills in spoken and written English.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Flexible approach and an ability to operate effectively with uncertainty and change.

Apply now online or for more information, please reach out to info@mentortalent.ie to organise a call with one of our Talent Consultants.

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