Turkish Speaking Customer Service Agent in Berlin bei Concentrix

Turkish Speaking Customer Service Agent (m/f/d) in Berlin bei Concentrix

Concentrix

We are currently recruiting for Turkish speaking Customer Service Agents (m/f/d) to one of the biggest social media platforms in the world.

For this role we can only hire EU citizens or candidates who have a valid work permit to work fulltime hours in Germany.

What we offer:

2500€ gross monthly salary
Relocation bonus up to 1500€, depending on current location (minimum 100 km to Berlin)*
40€ shopping card each month for your most favorite partner shops
Homeoffice in Germany possible
6 weeks paid training (part-time opportunity after training) and ongoing coaching
Great team events, Summer and Christmas parties, barbecues and much more fun

Your Job is great:

You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in Turkish
You are putting together solutions to support and expand your customer's self-serve advertising customer base
You are able to manage all different types of inquiries generated via activities such as chat, email, calling and social media messenger
You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience

Your skills are amazing:

Online Advertising Experience is a big plus
Prior working in service organization is desired
Excellent written and verbal communication
Fluent, verbal and written in Turkish (C1) and minimum B2 in English
Familiarity with social media and you are active on them
Familiarity with online advertising products/vendors
Ability to multitask & work under pressure
Fast learner, diligent worker
You are expected to provide background checks (certificate for highest level of education, employment certificate, references from previous employment)

Become part of our great multilingual customer service team and apply directly via joinusinberlin@concentrix.com.

#AGENTCNX

#WAH

For more information please contact your point of contact from the Talent Acquisition department.

We welcome applications from candidates of different backgrounds and abilities. Candidates with a disability are given preference in case of equal suitability, competence and/or professional performance.