Field Service Parts Coordinator in Homeoffice bei SLM Solutions Group AG

POSITION DESCRIPTION:

This role would support the incoming/outgoing order processes working between the USA and
Germany divisions of SLM Solutions (internal order management) and be ultimately responsible for
all service operations parts coordination and delivery. This role would be responsible for providing
for the Americas region organization, tracking and delivery data for internal and external
customers. This position would be to provide the critical link between operations, service and our
customers.

QUALIFICATIONS AND REQUIREMENTS:

• Previous experience in a internal and ideally an external customer service position with a focus on exceeding customer expectations.
• Proficient in Microsoft suite (Outlook, Word, Excel, PowerPoint)
• Ideally familiar with CRM platforms (SAP, Salesforce, JIRA, Zoho, etc.)
• Familiarity with shipping, tracking, freight and other modes of international and domestic transit needed for product mobility.
• Self-directed and motivated to prioritize responsibilities in dynamic work environment.
• Must be willing to work at all levels from the basic organization of data to development of process and programs to automate and improve.
• Must possess outstanding communication, both written and verbal.
• Problem Solving skills are imperative and working towards

Responsibilities

• Overseeing all aspects of purchase orders
• Inputting orders with internal/external vendors
• Coordinating with service manager and/or customers on completion of purchase orders
• Coordinating shipment information with customers, providing tracking information
• Coordinating orders with service management, finance, sales, and technical support teams in America and Europe.
• Serve as focal for the Demand planning for spare parts
• Occasional travel to customer sites to assist with component tracking which may also include serving as boot on the ground for assessing site readiness prior to installation.

Experience required

• 3+ customer service
• Familiarity with high value capital equipment sales, installation and service of that equipment.
• Ideally general understanding of electrical and/or mechanical systems
• Preferred - experience as field service technician/engineer for industrial machinery

Education

• Associate degree or military background; 5+ years of comparable capital equipment service experience.
• Preferred - bachelor's in engineering technology

YOUR NEW WORKPLACE:

We offer you a versatile and responsible scope of duties in a global business. You can expect colleagues on an equal footing, flat hierarchies, a strong team spirit and a "can do" working atmosphere.
We like to describe ourselves as a company with a start-up atmosphere, because with us you get the best of both worlds: a dynamic, future-oriented work environment with the advantages of a corporation.

We are a company of diversity, tolerance and openness. That is why we want people of all ages and disabilities, religions, sexual orientations and identities, ethnic origins, nationalities and genders to find their employer in us.

Do you want to change the future of additive manufacturing and become part of our success story?

WHO WE ARE:

Nikon SLM Solutions AG is one of the world's leading companies in additive manufacturing. Our Selective Laser Melting machines enable the fast, reliable and cost-effective production of high-quality metal components. With our more than 600 employees from over 25 nations, we are revolutionizing additive manufacturing and are a partner at eye level for our renowned customers, e.g. from the aerospace industry, the energy sector, healthcare or the automotive sector.

Nikon SLM Solutions