Social Media Client Service Italian-speaking Agent 100% Remote in Deutschland bei Concentrix

Experience the power of a game-changing career

Are you looking for a job that suits you and your life? Then this job is just right for you.

In this position as a Social Media Client Service Italian-speaking Agent (m/f/d), you will be the first point of contact for various customer enquiries, whether by phone, email or chat.

With the following general conditions:
Start at the next possible date | full-time | 100% home office | Monday – Sunday from 08am-11pm | Italian and English | Inbound | up to 2.500€ / month * gross

Does that fit in with your everyday life? Perfect! Then it's our turn - read on and let us impress you, just as we impress our employees day after day. We’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Career growth and personal development
Whether you are a career changer, returning to work or a specialist - we will find the right position for you. We are developing further together and we’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
Experience career success directly with us In fact, most of our leaders have been promoted from within!
That’s why we offer a range of specialisation and Leadership Development programs designed to set you on your way to the kind of career that meets your expectations

What you will do in this role
As an Italian-speaking Customer Service Advisor (m/f/d) Social Media Support in our team you will:

• Handle customer enquiries and requests and respond to them according to need and situation.
• Communicate with customers via different channels (e.g. phone, mail or chat) to ensure an optimal customer experience.
• Dealing with the customer's various concerns regarding their social media account, marketing measures and their advertising effectiveness and offering them the right solution.
• Provide individual product advice that not only generates orders, but also fulfills the real needs of our customers.
• Once the customer is happy, document the interaction in the customer database.

Your qualifications
Concentrix is a great match if you:

• Are proficient or bilingual in Italian in speech and writing.
• Also have a good command of written and spoken English.
• Are service-orientated and communicative and are able to meet customers at eye level in a friendly and pleasant manner.
• Are interested in social media, online media or digital marketing.
• Can flexibly cover the service hours (Monday – Sunday from 08am – 11pm), which are staffed using a rotating multi-shift system.
• Are confident in using a PC.
• Are a German resident. Unfortunately, applicants from Saxony, Hessen, Saarland and Hamburg cannot be considered. .
• Can fulfil the requirements for a remote workplace.
• Are willing to continuously expand your skills.

Ideally you already have:

• Experience in customer service
• A recognised qualification and experience in customer service support.

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you
In this role, we offer benefits that help support your unique lifestyle:

• We offer you 100% remote work from your first day of work.
• Join us full-time. Most weekends are off and are all yours!
• Depending on the area of work, the salary can be made of a fixed and a variable component You can expect up to €2,500 gross..
• With up to 25 vacation days and a flexible working time account, both short and long breaks are possible.
• You start with a 7-week (full-time) training course run by certified trainers.
• You don't need any previous experience. We will provide you with a mentor to support you right from the start.
• In addition, you will receive regular coaching, fresh-ups and development training, which will also be of benefit to your personal development.
• Your additional financial security through a company pension scheme comes as standard for us.
• Receive an attractive bonus of €500 for every new employee you successfully recruit.
• A wide range of employee discounts, negotiated by Concentrix with well-known partners, will help you save big.
• We highly value internal training and career opportunities, even worldwide.
• You can expect an open and motivated team that is eager to welcome you to Concentrix.