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Position Location: Germany or Europe
**This is for a full-time permanent position.**
Dedicated SME, Virtual Payment Expert
American Express Global Business Travel (GBT) is the global leader in travel management services for companies and organizations. GBT is committed to helping our clients succeed through cost-effective program management, world-class customer service, and enhanced travel program products and services worldwide.
This opportunity is for a Dedicated Subject Matter Expert (SME) on GBT´s Virtual Payment Expert (VPE) to support a specific client on global initiatives related to Virtual Payment Expert. The VPE SME is responsible for providing a best-in-class support for the country expansion on VPE as well as the management of the ongoing product use of VPE, including invoice collection on a global basis. The Dedicated SME will be part of the Payments Product Team, report into the Director Payments and work closely with the client´s commercial team, including CGMs and TC teams.
We are looking for a service-oriented person, who is knowledgeable and passionate about developing on into corporate payment solutions as well as client facing activities. The success of the VPE rollout of this client is very much dependent on this role. The ideal candidate will develop a deep understanding of client´s requirements related to his virtual payment program and ensure success of this program for the client globally.
To be successful, this person will not only interact with the client, on various levels, but also with Commercial, Product Teams, Implementations, ConfermaPay and Amex Card, the payment provider of this client.
Role Responsibilities:
- Act as a strategic client facing SME for GBT´s VPE and support the client with its virtual payment country rollout
- Be primary contact person for client (Travel Management, finance and other) on any questions and support related to VPE
- Provide client with SME support, expertise and training on ConfermaPay tools (CPO Online, SNAP)
- Build strong interaction with ConfermaPay on any client related questions and issues
- Build strong interaction with Amex Card as the global card provider of this client
- Support with invoice collection service as and where needed
- Work closely with the VPE product and implementation team to ensure a smooth rollout and program management
- Work closely with the commercial team to be on top of what is going on with the client in general
- Ensure VPE product success with this client
Qualifications & Skills:
- 3+ years in client operating or product role with a proven track record of success
- Excellent relationship management skills
- Strong ability to effectively consult and communicate to/with a variety of stakeholders (internally and externally)
- Ability to identify issues or challenges requiring escalation.
- Strong written and verbal communication skills
- First understanding of corporate payment solutions and virtual payment solutions
- Self-motivated and results oriented
Location
Germany - Frankfurt - Virtual Location
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
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Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
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Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
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Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
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Wellbeing resources to support mental and emotional health for you and your immediate family.
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And much more!
All qualified applicants will receive equal consideration for employ