Customer Success Manager:in in München bei i flow GmbH

Wir sind i-flow – ein erfolgreiches deep-tech Software Start-up und brauchen deine Unterstützung! Wir beschleunigen die digitale Transformation unserer Kunden aus der produzierenden Industrie und ermöglichen Data-Driven Use-Cases at Scale.

Wir denken digitale Use-Cases neu und durchbrechen mit unserer Lösung die Toolchain heutiger Industrie-Unternehmen. Wir revolutionieren den Einsatz von IIoT und datengetriebenen Use-Case. Unser Kunden aus dem Automotive-, Maschinenbau und Automation-Bereich setzen auf uns, und das in der ganzen Welt. Du sollst hierzu und zu unserem Wachstum entscheidend beitragen. Du sollst eine tragende Rolle beim Erreichen unserer Ziele spielen und Verantwortung für den Erfolg unserer Kunden mit i-flow übernehmen. Hast du Lust?

Was dich erwartet:

• Develop and implement customer success strategies to ensure high customer satisfaction and retention
• Proactively communicate with clients to understand their needs and identify emerging issues early on
• Collaborate with sales and product teams to ensure clients‘ expectations are met and feedback is utilized for product improvement
• Provide training, resources, and support for clients to successfully achieve their goals with i-flow solutions
• Regularly report and track customer satisfaction, usage data, and retention metrics
• Identify upselling and cross-selling opportunities within the existing customer base
• Participate in client meetings and presentations to build long-term relationships and strengthen trust in our solutions

Was du mitbringst:

• Bachelor’s degree in Business, Engineering, or a related field
• Strong communication and interpersonal skills with the ability to effectively present and communicate at various organizational levels
• Solution-oriented mindset and approach with a strong focus on customer satisfaction
• Self-starter with excellent time management and organizational skills
• Ability to work in a fast-paced environment and adapt to changes
• Knowledge of the IIoT and data management industry is a plus

Worauf du dich freuen kannst:

• Work in an appreciative environment (e.g., flat hierachies, bi-directional feedbacks, regular team events) with a fun team
• We trust you and your flow and therefore offer you a mostly self-determined work model (work from anywhere and at any time)
• We pursue our vision with focus and live an open feedback culture in the team (e.g., regular 360° feedback sessions)
• We offer a starter pack with the latest hardware (choose your own, also for private use) incl. Noise Canceling Headphones, Ultra Wide Monitor, Mechanical Keyboard and MX Master mouse
• We offer you a competitive salary with performance-based incentives

Wirst Du mit uns grundlegend verändern, wie die Industrie mit Daten arbeitet? Dann werde jetzt Teil unseres Teams.