Hotel Customer Service Agent NF-02 in Wiesbaden bei US Army Installation Management Command

Duties

• Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations
• Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
• Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
• Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost/ found, accountability reports, parking assistance and security for the hotel operation.
• Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.

Requirements

Conditions of Employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one year probationary period may be required.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, and favorable completion of a Tier 1 background investigation is required.
• Must be willing and able to work rotating shifts to include nights, weekends and holidays.
• Any individual who was required to register with selective service and who has not registered or knowingly and willingly did not register before the requirement terminated or become inapplicable to the individual will not be appointed