Guest Relation / Customer Service Employee in Stuttgart bei a&o Hostels GmbH & Co KG

Guest Relation / Customer Service Employee (m/f/x)

as of now - fulltime - in 70191 Stuttgart, Germany

As Europe's largest Hostel chain a&o is simple, diverse and always with a smile. We push our mission "everyone can travel" through affordable prices and constant growth. By 2025, the company wants to be the first European hostel chain to be CO2 net zero - reducing its own ecological footprint to a minimum and offsetting the rest.
Since its foundation, a&o Hostels has seen itself as an employer whose teams are formed regardless of origin, gender, sexual orientation, religion or ethnicity.

To support our teams at the a&o Hostel Stuttgart City we are looking for YOU - a service-oriented and independently working Customer Service Employee (m/f/x).

We are also happy to consider applications as a Receptionist; Guest Relation Manager; Service Employee; Host; Salesperson or career changer who enjoys the hotel business and dealing with guests.

YOUR JOB

• You are the contact person for guests in the lobby and assist them with words and deeds.
• You welcome our arriving groups, e.g. school classes, and familiarise them with the customs and procedures in the hotel.
• You are responsible for finding solutions to any complaints that may arise.
• For large arrivals, you will support the guests at the self-check-in and with the check-in preparation formalities.
• You will be responsible for greeting and assisting guests at breakfast.
• You actively collect guest feedback and encourage our guests to provide feedback in the online rating portals.
• You are responsible for the regular monitoring of the online rating portals

YOUR PROFILE

• You have experience or a completed training in the hotel industry or Customer Service
• You are a communicative person and have a positive charisma
• Of course, you are driven by a great sense of responsibility for the tasks assigned to you.
• You enjoy dealing with guests - and you show it, regardless of the time of day or night
• You are characterised by an independent way of working and the ability to work in a team.
• A high degree of commitment and independence are a matter of course for you
• You have a very good command of German and English - of course, we are happy to hear any other language you speak.

OUR OFFER

• Staff members stay for 1 Euro in all a&o hostels
• attractive corporate benefits such as discounted leisure activities and events
• subsidized language courses
• 100% coverage of your public transport costs (job ticket)
• support for your further education in the form of various trainings
• Of course we provide drinks, fruit and vegetables on a daily basis – and as hostel staff you can join your team for the meals served at the buffet
• Seniority bonuses in the form of cash bonuses and additional vacation days
• room for the implementation of own ideas
• Short decision-making processes and open communication

We are very happy to receive your application (resume, cover letter, desired salary, earliest possibly starting-date).

Vanessa Schönbach
General Manager