As a Customer Care Team Lead for Czech you are responsible for 13 Specialists. You will guide your team with regular meetings, coaching, support and motivation whilst helping to achieve company goals.
- Maintain a constant flow of information within the team and the Senior Team Lead
- Guide your employees by providing regular feedback and support, especially when dealing with difficult customer issues and incidents
- Prepare reports and control your team's goals, you will supervise your markets and team's key performance indicators.
- Present KPI targets to the Team and monitor progress against plan in Performance talks
- Ensure process and work instruction adherence
- You handle multiple challenges at the same time establishing a big picture and share it with your Senior Team Lead and other stakeholders
- You support stakeholders in the implementation of new products, processes and partners
- You work with the Team's wellbeing with atmosphere boosting activities, and work with zBeat actions.
- Support the recruiting team and take over planning activities like the onboarding for new employees and the team's schedule as well as vacation and the backup setup
- You have already gained experience in the planning and implementation of projects and have been able to prove your stakeholder management skills, ideally you also already have management experience
- Reliability and a sense of responsibility are among your strengths, and you enjoy motivating and supporting employees in the accomplishment of their tasks and in their personal development.
- You have very good organizational and time management skills and have already developed a very good understanding of KPIs.
- Strong communication skills and business fluent English, Czech knowledge would be a plus
- Enjoy motivating and supporting your employees and helping them to work in a customer-oriented manner
- Ensure transparent communication at all times
- Experienced handling of the PC and the common G Suite products
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Sounds good? We are looking forward to your application before end of business 15.09.2023
Please note that all applications must be completed using the online form - we do not accept applications via e-mail.
OUR OFFER
Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
- Employee shares program
- 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
- 2 paid volunteering days a year
- Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
- Work from abroad for up to 30 working days a year
- 28 days of vacation a year
- Relocation assistance available (subject to prior agreement)
- Family services, including counseling and support
- Health and wellbeing options (including Gympass)
- Mental health support and coaching available
- Drive your development through our training platform and biannual peer-to-peer review
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us
Please note that all applications must be completed using the online form - we do not accept applications via e-mail.