Sales and Service Technician in Deutschland bei Webfleet Solutions
Sales and Service Technician in Deutschland bei Webfleet Solutions
The responsibilities and duties of this role include, but are not limited to:
Providing superior customer service to the Boss (~75% of time)
- Thoroughly assess the Bosses’ needs through direct interactions in-person or on the phone
- Recommend appropriate products and/or services
- Effectively communicate sales and/or promotions
- Promote the sign-up and/or use of in-store financing options (CFNA)
- Resolve Boss complaints in a timely and suitable manner
- Follow up with the Boss to ensure satisfaction with products/services
Completing basic vehicle service tasks (~25% of time)
- Tire services including tire repair, new tire installs, tire mounting, rotations and balancing
- Engine oil and filter changes
- Battery testing, maintenance, and replacement
- Fluids, filter replacement and light vehicle maintenance
- Bulb and wiper replacement
- Alignment checks
Performing store operational tasks (As-needed basis)
- Store opening and closing procedures
- Unloading store product shipments and stocking product
- Performing product inventories
- Set-up and maintenance of store displays, promotional materials, and product pricing
- General cleaning in store lobby and shop areas
PREFERRED QUALIFICATIONS
- 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
- Previous consumer retail sales experience
- Previous automotive experience a plus
- Previous management/supervisory experience a plus
SUPERVISORY RESPONSIBILITIES
- This role is an individual contributor role with no direct reports
- As this role is often used as a career development, candidate may act as Manager-On-Duty in certain circumstances when Store Manager and/or Service Manager are unavailable and support their development readiness for Management or alternative career-path
- Assists Store Management in ensuring the store is operating in a safe manner by proactively addressing safety concerns and informing Store Management of any outstanding safety concerns
PHYSICAL DEMANDS
- Standing for prolonged periods of time
- Bending and/or twisting of body
- Kneeling, stooping, and crouching
- Handling hand tools, including manual and pneumatic
- Ability to lift up to 75lbs
- Ability to push or pull with up to 80lbs of force (opening/closing shop doors, moving floor jacks and lubrication equipment, etc.)
WORK ENVIRONMENT
- Store locations may be open 7 days a week with normal operating hours of approximately 91 hours and consist of a store lobby area and a shop area
- Store lobbies are typically climate controlled with tile and/or concrete floors in most locations and contain seating for customers (may or may not have seating behind service counters)
- Shop areas are generally not climate controlled and most locations have concrete floors