Vehicle Customer Service Professional in Offenbach bei Hyundai

Vehicle Customer Service Professional (m/f/d) in Offenbach bei Hyundai

Hyundai

Hyundai Motor Europe HQ invites you to become part of one of the world’s leading car manufacturers. Being a member of our international team, you have the chance to form the future of mobility together with experts inside a global company with a unique success story. As a well-organised, flexible and motivated professional, you will master diverse challenges and work in a dynamic office environment with a strong customer focus.

We love to defy conventions and drive ambitious future plans with responsibility when it comes to alternative powertrains, quality and design. For these aims we need the right team and therefore, we need you. At Hyundai, we believe that the success of our organisation lies in the passion and capabilities of individual members. That is why we also commit to supporting them in their personal development, while offering an inspiring work atmosphere.

Join us as we lead the way towards an emission-free society of eco-mobility.

Vehicle Customer Service Professional (m/f/d)

As a Vehicle Customer Service Professional, you will handle customer inquiries, provide solutions to concerns, and assist in onboarding processes.
Your role involves de-escalating situations, coordinating with dealers and stakeholders, and offering support for various company products and services. Collaborating with fellow call center professionals and contributing to employee training, you'll ensure effective customer service delivery while reporting to the Customer Success Manager.

We want you to:

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Coordinate operational tasks with dealers and other logistic stakeholders
Assist clients with the online onboarding challenges
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties, car services, credit scoring and other account items
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company’s customer management policies
Report to the customer success manager

About you:

Minimum 3-5 years’ experience in a related position or specialization
Strong communication skills, both written and verbal
Exceptional interpersonal and rapport building skills
Strong time management and organizational skills
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry
Phone skills, including familiarity with complex or multi-line phone systems
In-depth knowledge of a company’s products and/or services
Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
Fluency in German and English language; any other language is an advantage

Rewards and Benefits:

You’ll enjoy a competitive salary, plus:

Flexible working hours and hybrid work policy
Continued learning and professional development
Car sharing and lease mobility program
Complimentary nutritious food and drink in our canteen
Complimentary fitness facility and company sport activities such as tennis, soccer, yoga, etc

Become part of a global company with a history of success and ambitious plans for the future. Please apply by creating your candidate profile and attaching your application documents in English.
In case of questions, please contact us via recruiting@hyundai-europe.com