Specialist Vehicle Connected Solutions in Leinfelden-Echterdingen bei smart Automobile

About Smart Europe

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.

Are you a forward thinker too? Then join us now!

About the role:

The Diagnosis and connected solutions senior specialist will be bases in Leinfelden, Germany. Daily following up on updating of vehicles via OTA, troubleshooting and reporting of issues when needed, ensuring to reach KPI’s and improving the quality of the product, proposing better workflows to increase capacity.

Responsibilities:

• You are in charge of developing everyday solutions whilst working in a very dynamic environment between different cultures and mindsets

• You ensure a smooth process to update the vehicle software via OTA (Over-the-air communication)

• You will operate the OTA platform via different launch scenario’s and export reports

• You troubleshoot, report and follow up on potential issues.

• You are a key stakeholder for the Quality Team as well as HQ regarding OTA related topics/issues; providing test results and customer feedback

• You provide 2nd Level Technical Support on OTA issues (potentially traveling to a European location where the vehicle may be located)

• You prepare OTA relevant knowledge articles and Q&A’s for Customer Engagement Center, Retail Engagement Center and smart Authorized Retailers

• You will be the interface with local suppliers for swift operations

• You provide ‘Change Requests’ for the OTA Platform and make proposals for system integrations and automated output

What you bring along:

• You have an experience of working in a similar OTA environment

• You have a good Automotive technical understanding, ideally of electrical vehicles

• You have knowledge and understanding of workshop repair operations/methods

• You have experience in Management or implementation of solutions related to OTA

• You have strong interest in new software updating mechanics in automotive area

• You have good IT skills and understanding on data management principles

• You are self-driven and out-of-the-box working way

• You have excellent organization skills (ability to manage multiple tasks)

• You have excellent verbal and written communication skills (English is essential)

Working for Smart Europe:

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.

We're creating a culture where personal and professional growth are as important as business growth. Together with us, you'll build a diverse and inclusive environment where you feel you belong.

We empower you to have ownership over work that directly impacts business. Together with us, you move fast and learn even faster; we emphasize on people and diversity. Due to our really diverse team, we expressly welcome applications from people with disabilities.